Operations Coordinator

Aston Carter • New Hope, MN

1d • $22 - $26 • Onsite

About The Position

Join a well-established HVAC services organization recognized in the industry for operational excellence, strong customer relationships, and a people‑first culture.
This Operations Coordinator role is a key position within the daily workflow—serving as the communication and scheduling hub between customers, field technicians, and internal teams.

Requirements

• 1+ year of experience in a fast-paced customer service, operations, or call-driven environment
• Experience coordinating field teams, scheduling, dispatching, or service operations

Nice To Haves

• Exposure to HVAC, skilled trades, logistics, or service-based industries (NICE TO HAVE)

Responsibilities

• Coordinate daily operations by managing high-volume inbound and outbound calls
• Serve residential and commercial customers by answering questions related to service appointments, order status, and project updates
• Dispatch and route technicians efficiently based on schedules, priority, and availability
• Act as the primary liaison between customers and the field team to resolve issues and set expectations
• Support order entry and administrative teams during lower call-volume periods
• Accurately document schedules, updates, and customer interactions in internal systems

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed