Operations Coordinator- Part time / Contract-to-hire

ngrok Inc. • San Francisco, CA

6d • Hybrid

About The Position

The Operations Coordinator will help bring ngrok's culture, workplace experience, and team operations to life. This role supports the daily rhythm of the company, coordinating logistics, maintaining people-facing systems and processes, and ensuring that ngrokkers feel supported, connected, and informed.
This role requires in-office presence 2-3x/week in our San Francisco, CA office.

Requirements

• 1–3 years in people operations, facilities, or employee experience roles.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills.
• Experience supporting both remote and in-person teams.
• High attention to detail, resourcefulness, and a “get-it-done” mindset.
• Strong process orientation — able to create and iterate on workflows (Notion, Google Workspace, etc.).

Responsibilities

• Assist with office logistics including supplies, shipments, and vendor coordination
• Support employees with equipment needs and basic facilities tasks
• Help maintain organized processes for remote and hybrid work setups
• Set up all hands audio / visual equipment for weekly meeting
• Manage AV equipment in meeting rooms
• Coordinate onboarding schedules, orientation sessions and new-hire tasks
• Assist with new hire kits and setup logistics
• Support People & Values sessions and onboarding improvements
• Track anniversaries and support recognition programs
• Assist with People cycles as needed (e.g., org surveys, employee engagement tasks, open enrollment support)
• Maintain accurate documentation and help keep People Ops processes organized
• Contribute to employee experience programs that foster engagement, belonging, and team connection
• Coordinate logistics for SF and remote gatherings, team-building events, and cultural initiatives

Benefits

• Compensation for this role depends on level, but we provide a competitive mix of salary and equity.
• We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%.
• We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents.
• We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees