Operations Coordinator - Darien Lake Amphitheater
About The Position
Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB As a key player in our venue operations team, this role is all about creating an exceptional experience for guests and staff alike. You’ll work closely with the Ops Manager to ensure smooth day-of-show operations, addressing guest inquiries, resolving concerns, and maintaining high service standards. Whether managing VIP programs, overseeing security and guest relations, or leading pre-shift meetings, you’ll be at the heart of delivering top-tier hospitality. If you thrive in a fast-paced, high-energy environment and have a knack for problem-solving, leadership, and guest engagement, this is your chance to be part of an unforgettable live entertainment experience. WHAT THIS ROLE WILL DO Works directly with the Ops Manager to perform day of show duties Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades Work through and correct guest concerns and complaints regarding security and customer service-related situations Follow up with Security and Guest Services teams to ensure that service standards are met Perform opening/running/closing duties according to Live Nation policy Inform guests of venue amenities & make recommendations Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered Suggestive selling of all venue products and services when applicable Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members Turn in all lost and found articles to Box Office Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas Communicate to M.O.D. any issues that guests or team members may have Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates Responsible for completing incident reports and collecting witness statements Assist MOD with all maintaining proper records of ejection logs and guest incident reports Required to work Special Events that are scheduled throughout the venue
Requirements
- Working knowledge of venue operations, responsible alcohol service and guest relations
- Skills in guest relations/staff relations- Assessing and anticipating special needs of guests
- Prioritization of duties and effective communication skills
- Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
- Read guests in order to anticipate their needs
- Turn potentially negative situations into positive ones
- Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
- High School Diploma required
Nice To Haves
- Experience in a live music environment
- College diploma in related field
Responsibilities
- Works directly with the Ops Manager to perform day of show duties
- Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades
- Work through and correct guest concerns and complaints regarding security and customer service-related situations
- Follow up with Security and Guest Services teams to ensure that service standards are met
- Perform opening/running/closing duties according to Live Nation policy
- Inform guests of venue amenities & make recommendations
- Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
- Suggestive selling of all venue products and services when applicable
- Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
- Turn in all lost and found articles to Box Office
- Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies
- Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas
- Communicate to M.O.D. any issues that guests or team members may have
- Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates
- Responsible for completing incident reports and collecting witness statements
- Assist MOD with all maintaining proper records of ejection logs and guest incident reports
- Required to work Special Events that are scheduled throughout the venue
Benefits
- generous vacation
- healthcare
- retirement benefits
- student loan repayment
- tuition reimbursement
- six months of paid caregiver leave for new parents including fostering
- perks like Roadie Babies helping new parents care for their babies on work trips
- access to free live events through our exclusive employee ticketing program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
