Operations Coordinator - 3rd Shift

Venture•Indianapolis, IN

About The Position

LOGISTICS FOR THE INDUSTRIOUS At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you. 7 on 7 off 6PM to 6AM POSITION SUMMARY We are currently seeking a motivated, passionate Operations Coordinator to manage our growing business and join our talented team. This candidate must be able to balance company expectations, customer demands and compliance, as well as the responsibility for retention of our Driver associates. They must also maintain DOT regulations and customer expectations.

Requirements

High School Diploma or equivalent
1+ year(s) experience in transportation or logistics industry
Ability to work and communicate effectively with others, promoting a team environment
Accepts constructive criticism with professionalism and uses it as a tool for continuous learning and skill enhancement
Effectively communicates with personnel at all organizational levels, both internal and external, to foster collaboration and drive process improvements
Strong listening skills to fully understand customer concerns, able to respond with thoughtful solutions, and handle criticism constructively and without emotional reactivity
Excellent leadership, communication, and problem-solving skills

Nice To Haves

Associates or bachelor’s degree in Logistics, Supply Chain, Transportation, or Business Administration, or related field
Experience managing drivers in a mid-to-large scale trucking operation
Knowledge of DOT/FMCSA regulations and safety protocols
Proficiency in Microsoft Office products
Knowledge of Transportation, Operations, and/or Logistics Industries
Experience in TMW Office Suite and ELD systems
Bilingual (English/Spanish) is a plus

Responsibilities

Manage operations and Works with management to plan and execute strategies and logistics in alignment with company vision and goals.
Book freight aggressively, with a sense of urgency, and in a manner that keeps every driver moving daily and eliminates layovers for more efficient and profitable operations.
Plan ahead by working with the planning group continuously throughout the day, booking as much freight as possible in advance.
Proactively identify potential service failures and work with planning and dispatch to remedy issues.
Communicate with customers regarding status updates as required by customers and provide solutions to problems that arise.
Enter data into the TMW system accurately and completely.
Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations.
Provide coaching and training to develop the Customer Service staff.
Regular and predictable attendance.
Ensure all drivers are trained and utilizing their PeopleNet properly.
Proactive communication to 3PL on any route delays
Monitor customer trailer pools and work with the planning group to make adjustments as needed.
Ensure that there are enough trailers in the pool to accommodate present and near future bookings.
Understand and monitor customer lane and volume commitments to book accordingly.
Obtain and set pickup and delivery appointments when applicable.
Communicate any Customer changes or needs to the entire Operations and Sales teams; serve as the conduit internally for our Customers.
Comply with company policies and procedures and all applicable laws and regulations.
Additional duties as assigned.