Operations Coordinator - 3rd Shift

VentureIndianapolis, IN
1d

About The Position

LOGISTICS FOR THE INDUSTRIOUS At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you. 7 on 7 off 6PM to 6AM POSITION SUMMARY We are currently seeking a motivated, passionate Operations Coordinator to manage our growing business and join our talented team. This candidate must be able to balance company expectations, customer demands and compliance, as well as the responsibility for retention of our Driver associates. They must also maintain DOT regulations and customer expectations.

Requirements

  • High School Diploma or equivalent
  • 1+ year(s) experience in transportation or logistics industry
  • Ability to work and communicate effectively with others, promoting a team environment
  • Accepts constructive criticism with professionalism and uses it as a tool for continuous learning and skill enhancement
  • Effectively communicates with personnel at all organizational levels, both internal and external, to foster collaboration and drive process improvements
  • Strong listening skills to fully understand customer concerns, able to respond with thoughtful solutions, and handle criticism constructively and without emotional reactivity
  • Excellent leadership, communication, and problem-solving skills

Nice To Haves

  • Associates or bachelor’s degree in Logistics, Supply Chain, Transportation, or Business Administration, or related field
  • Experience managing drivers in a mid-to-large scale trucking operation
  • Knowledge of DOT/FMCSA regulations and safety protocols
  • Proficiency in Microsoft Office products
  • Knowledge of Transportation, Operations, and/or Logistics Industries
  • Experience in TMW Office Suite and ELD systems
  • Bilingual (English/Spanish) is a plus

Responsibilities

  • Manage operations and Works with management to plan and execute strategies and logistics in alignment with company vision and goals.
  • Book freight aggressively, with a sense of urgency, and in a manner that keeps every driver moving daily and eliminates layovers for more efficient and profitable operations.
  • Plan ahead by working with the planning group continuously throughout the day, booking as much freight as possible in advance.
  • Proactively identify potential service failures and work with planning and dispatch to remedy issues.
  • Communicate with customers regarding status updates as required by customers and provide solutions to problems that arise.
  • Enter data into the TMW system accurately and completely.
  • Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations.
  • Provide coaching and training to develop the Customer Service staff.
  • Regular and predictable attendance.
  • Ensure all drivers are trained and utilizing their PeopleNet properly.
  • Proactive communication to 3PL on any route delays
  • Monitor customer trailer pools and work with the planning group to make adjustments as needed.
  • Ensure that there are enough trailers in the pool to accommodate present and near future bookings.
  • Understand and monitor customer lane and volume commitments to book accordingly.
  • Obtain and set pickup and delivery appointments when applicable.
  • Communicate any Customer changes or needs to the entire Operations and Sales teams; serve as the conduit internally for our Customers.
  • Comply with company policies and procedures and all applicable laws and regulations.
  • Additional duties as assigned.

Benefits

  • Competitive pay
  • Opportunity for career advancement
  • Generous vacation / paid time off
  • Paid holidays
  • 401K with company match from day 1
  • Medical, dental, vision
  • Basic and supplemental life insurance

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume

What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

251-500 employees

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service