Operations Coordinator - Emerald Acres Sports Connection

The Sports Facilities Companies•Mattoon, IL

1d•Onsite

About The Position

The Operations Coordinator supports day-to-day operations of Emerald Acres indoor facility, Family Entertainment Center (FEC), and seasonal outdoor sports complex. This role provides direct supervision of part-time staff, assists with department leaders, and helps execute programs, camps, clinics, events, rentals, and guest service operations. This team member plays a key role in daily shift leadership, facility readiness, and guest experience. They will also serve as Manager on Duty (MOD) as assigned.

Requirements

Experience supervising staff in sports, recreation, hospitality, or entertainment settings
Experience in sports programming event operations, or recreation services
Strong interpersonal communication and problem-solving skills
Proficiency in Microsoft Office
Ability to work nights, weekends, and holidays
CPR/First Aid certification or willingness to obtain

Responsibilities

Maintain day-to-day readiness of indoor courts, activity spaces, and multipurpose fields, including field readiness checks, equipment setup, and safety walkthroughs
Coordinate setup, transitions, and execution for events, tournaments, camps, rentals, expos, leagues, clinics, and programs, ensuring smooth event flow and facility usage
Oversee and supervise part-time and seasonal operations staff, including sports, field, FEC, and birthday party staff, ensuring consistent execution, safety, and a strong guest experience
Serve as MOD on weekdays, weekends, and during events as needed
Support hiring and staff development by assisting the GM/department leaders with interviewing, onboarding, scheduling, and coaching part-time staff
Support sales and revenue generation efforts by promoting programs and facility offerings to guests, community groups, and partners, and assisting with follow-up and partnerships
Support operations of the arcade, redemption counter, and party rooms, including monitoring equipment uptime, coordinating vendor service, and managing redemption inventory and prize stock levels
Assist with facility rentals, group bookings, scheduling coordination, and ensuring accurate facility usage
Track and report weekly sales totals, program budgets, attendance, participation, arcade performance, and other operational KPIs to venue leadership
Ensure high standards of guest service facility-wide by responding promptly and professionally to guest concerns
Conduct regular safety and readiness walkthroughs, and support emergency response procedures and incident reporting
Assist with event setup, facility transitions, customer service, and cross-departmental duties as needed during busy periods