Operations Coordinator

One River School of Art and Design•Englewood, NJ

9h•$55,000 - $60,000

About The Position

The Operations Coordinator plays a key role in supporting the day-to-day rhythm of multiple art school locations. This role partners closely with regional and corporate leadership to translate big-picture vision into consistent, high-quality experiences on the ground. If you’re someone who loves visual arts and loves making things work smoothly—who finds satisfaction in process, people, and mission—this role sits right at the intersection of planning and execution.

Requirements

2–5 years of experience in operations, multi-location support, retail/hospitality, arts education, or creative business environments.
Highly organized, detail-oriented, and great at follow-through.
Comfortable balancing structure with flexibility in creative settings.
Strong communicator who builds trust with diverse teams.
Analytical mindset with the ability to turn data into insight.
Willingness and ability to travel regularly between locations.

Nice To Haves

Experience working across multiple locations is strongly preferred.

Responsibilities

Support daily operations across multiple art school locations, helping each space deliver a consistent, welcoming, and professional experience.
Visit schools regularly to observe, support, and strengthen operational best practices.
Partner with School Directors to troubleshoot challenges and keep schools running at their best.
Track follow-ups and action plans to ensure ideas turn into results.
Support the rollout of training programs for school Directors and frontline teams.
Assist with onboarding and training coordination for new leaders.
Reinforce learning through coaching, observation, and thoughtful feedback.
Track training completion and growth across locations.
Collaborate on cross-functional projects spanning operations, marketing, HR, and training.
Identify inefficiencies and recommend improvements that support both people and performance.
Help build clear standards, playbooks, and tools that make creative environments easier to manage.
Coordinate timelines and rollouts so initiatives land smoothly.
Prepare weekly and monthly summaries that tell the story behind the numbers.
Track KPIs such as enrollment, staffing, customer experience, and productivity.
Maintain dashboards and operational trackers that help teams stay aligned.
Act as a connector between corporate strategy and in-school reality.
Champion company values and service standards.
Support performance improvement and accountability with empathy and clarity.
Assist with engagement initiatives, recognition programs, and morale-building efforts.
Help create environments where staff feel supported and inspired.