Operations Coordinator - Nashua, NH

Patterns Behavioral Services, Inc.•Nashua, NH

4h•Onsite

About The Position

Patterns Behavioral Services is hiring an Operations Coordinator in Nashua, NH! We are looking for a driven self-starter with excellent communication and organization skills and an upbeat attitude. Candidates should be able to assist operations and all visitors to the company by handling office tasks, providing polite and professional assistance via phone and written communication, and generally being a helpful and positive presence in the workplace. Operations coordinators act as a liaison between the clinical staff and operations team by providing support and customer service as the initial point of contact to visitors. To be successful as an Operations Coordinator at Patterns Behavioral Services, Inc., candidates should be professional, polite, and attentive while also being accurate. They should always be prepared and responsive, willing to meet each challenge directly. Ops Coordinators must be comfortable with computers, Google Suite, and general office tasks, and excel at both verbal and written communication.

Requirements

Must be at least 18 years of age, required
Must have a High School Diploma, or equivalent, required
Reliable means of transportation required
Background clearance, Required
Cleared TB test, where required
Maintain a clean and professional appearance

Nice To Haves

Experience or interest in working with individuals with disabilities preferred
Experience in an administrative role preferred

Responsibilities

Reconciles and audits clinic schedule for non-billable hours and provides feedback to the supervisor and assists to minimize non-billable hours
Uses operational checklist to perform weekly responsibilities and perform weekly operation audits
Maintains Client CentralReach labels as it pertains to their assigned clinics
Documents communication and cancellations accurately and in a timely manner
Maintains accurate schedules along with staff and client availability for assigned locations
Generates scheduling and billing reports and maintains assigned clinic lists
Works with the clinical team to ensure timely session conversion and signatures
If coverage is needed, assist or fill in for administrative support
Partners with Operations Managers for drive folder and file organization
Evaluate, report, and correct risks/compliance concerns
Provide excellent customer service to clients, external and internal business partners
Provide clerical support and assist with office management functions for the clinic by maintaining office supply inventory, filing, and assisting in the process of paperwork requests by the corporate administrative team (authorizations, consents, Explanation of Benefits, etc.)
Work with other departments for timely paperwork and task completion
Maintains a presentable environment for our clients, their families, and staff including daily sanitation and upkeep as needed
Assists in the completion of accreditation tasks and responsibilities
Completes work accurately and timely, meeting deadlines
Maintains positive, productive, and collaborative working relationships with staff, clinical team, management, and customers including families and third-party stakeholders.
Completes or assists in the completion of client file requests
Maintains confidentiality of Personal Health Information (PHI) and other privileged information
Performs other responsibilities as assigned