Operations Coordinator, Nashville

Metropolis•Nashville, TN

10d•Onsite

About The Position

Metropolis is looking for a responsible and detail-oriented Operations Coordinator to join the Operations team. This entry-level managerial role involves helping oversee operations at one or more locations, including supervising at least two full-time employees or their equivalents. When the Operations Manager is unavailable, you will manage the location(s) directly, or you may be responsible for a small, unassigned location. Your duties will include ensuring all operational aspects—such as team performance, customer service, financial management, maintenance, and safety—meet Metropolis standards.

Requirements

Must possess a valid state-issued driver's license with a current address and acceptable driving record
Must be at least 18 years of age or hold a High School Diploma or GED
Must have the ability to work onsite with a flexible schedule, including availability for evenings, weekends, and holidays, to support a 24/7 operational environment
Comfortable working in all outdoor weather conditions as part of operating in the real world
Ability to travel to and from local assigned client sites as needed
Strong work ethic and the tenacity to commit to extended hours when necessary to meet deadlines and complete a job successfully
Proactive awareness and quick judgment to identify and address safety concerns, prioritizing the well-being of our team and our customers
Effective communicator who connects well with team members and customers, exchanging clear and accurate information in both written and verbal forms.
Ability to keep all work-related information confidential
Committed to fostering an inclusive and diverse environment where all voices are welcomed and respected

Nice To Haves

Some college coursework is preferred
Prior business experience that allows you to quickly hit the ground running and add immediate value to our operations
Familiarity with scheduling and payroll systems
Ability to safely drive a vehicle with a manual transmission (stick shift)

Responsibilities

Assist in managing, mentoring, and developing a team of hourly employees. Conduct timely and constructive performance evaluations to ensure continuous growth
Collaborate with Operations Manager to schedule shifts and verify time & attendance tracking
Plan, organize, and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards
Partner with the Operations Manager and/or Area Director to interview and hire team members who are ready to make an impact
Work with Operations Manager and Area Director to control spending and keep expenses within approved budget
Maintain maintenance control documents while meeting maintenance goals
Promote safe work practices by conducting safety audits and coaching individual staff members and ensure the team completes all necessary training, setting everyone up for success
Maintain essential maintenance control documents and meet all maintenance goals, supporting our reliable and always-on systems
Complete and record all client operational documentation for both client and Metropolis records
Ensure the Metropolis standard of exceptional customer service is met at all times
Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires
Perform specific operational responsibilities as required by the unique needs of the assigned location, demonstrating agility and a bias for action