Operations Coordinator

Dover Corporation • Cty By The Se, TX

258d

About The Position

Dover Precision Components (‘DPC') is part of Dover Corporation's Pumps and Process solutions segment, delivering performance-critical solutions across various markets including oil & gas, power generation, marine, industrial, chemical, and general processing. The Operations Coordinator supports Cook Compression US Services operations by performing a variety of administrative and operational duties for their assigned location(s). Responsibilities include processing work orders, inventory duties, procurement transactions, scheduling, and customer service activities.

Requirements

• Minimum High School Diploma and 2 years' experience in related field; prior customer service experience and/or operations or service coordination is required.
• Knowledge of MS Word, Excel, PowerPoint.
• Excellent written & verbal communication skills.
• Excellent organization skills, detail oriented.
• ERP Experience (Syteline preferred).
• Ability to work with little or no supervision.
• Analyze issues and use sound judgment.
• Scheduling and coordination skills.

Responsibilities

• Organize and coordinate customer service activities including processing work orders, quotes for service, spare parts, and entering customer purchase orders.
• Coordinate, plan, and schedule all US Services jobs, including purchase order creation for spare parts and outside services, processing transfers from Cook Compression sister facilities, and managing logistics for site.
• Monitor, maintain, and update company service job logs WIP (Work In Progress).
• Manage customer satisfaction by ensuring that USS fulfills its obligations in meeting customer delivery and quality requirements.
• Manage the US Services order process in a timely manner from quotation to invoicing and cash collection.
• Manage all required reporting and documentation.
• Manage inventory by conducting regular cycle counts and updating bin stock locations for spare parts and components to ensure proper safety stock is maintained.
• Ensure all necessary data has been registered in a timely manner in the system(s).
• Cooperate and coordinate activities with other Dover groups to harmonize US Services activities to ensure satisfactory customer experience.
• Conduct general and clerical office tasks as assigned.

Benefits

• 401(k) savings plan with employer contributions
• Medical, dental and vision insurance
• Wellness programs
• Health savings account
• Health care and dependent care flexible spending accounts
• Company paid short-term disability and long-term disability
• Company paid employee basic life and AD&D insurance
• Supplemental employee and dependent life insurance
• Optional accident, hospital indemnity and critical illness insurance
• Adoption, surrogacy, and fertility benefits and assistance
• Commuter benefits
• Parental, military, jury duty, and bereavement leaves of absence
• Paid time off
• Business travel services
• Employee discounts
• Employee assistance program including company paid counseling sessions and legal services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED