Operations Coordinator

UnitedHealth Group-posted 2 months ago
$17 - $31/Yr
Full-time • Entry Level
Onsite • Corvallis, OR
Insurance Carriers and Related Activities
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The Operations Coordinator serves patients, staff, and clinicians of Optum Oregon by providing excellent internal and external customer service through administrative support at the Central Business Office. This position is full time Monday - Friday, requiring employees to work an 8-hour shift during normal business hours of 8:00am - 5:00pm PST. It may be necessary to work occasional overtime. The role includes organizing and coordinating special projects and events as needed.

  • Responsible for a broad variety of administrative tasks that may be confidential in nature.
  • Supports Optum Oregon Operations, including primary care and specialty care clinic operations, and ancillary services (lab, imaging).
  • Creates and maintains Operations reports and spreadsheets, partnering with clinic managers to obtain relevant data, and pulling reports directly from the electronic health record system (Epic).
  • Receives information from Operations leaders and transcribes into appropriate workflow or policy format.
  • Assists with distribution of meeting agendas or other documentation.
  • Schedules onsite and offsite meetings, including coordinating venue and catering.
  • Supports and coordinates special projects and events such as employee recognition events, holiday parties, and other celebrations.
  • Represents Optum Oregon to staff, clinicians, and vendors.
  • Answers multi-line telephone, screens calls, and responds to general email and walk-in patient, vendor, or staff inquiries.
  • Establishes new vendor contracts, maintains, updates, and modifies existing vendor contracts and policies.
  • Proficient in Project Management.
  • Processes all incoming and outgoing mail, including opening, sorting, and distributing mail from the Central Business Office's (CBO) Post Office Box.
  • Accurately posts incoming cash payments from patients and ensures deposits are completed promptly.
  • Takes photos and creates badges for new hires and current employees.
  • Monitors office supplies for Operations and orders as needed.
  • Maintains cleanliness and supplies of break room.
  • Maintains accurate and up-to-date files, records, and documentation.
  • Maintains highest levels of professionalism and strictest confidentiality.
  • Performs other duties as assigned.
  • High School Diploma / GED OR equivalent work experience.
  • Must be 18 years of age OR older.
  • 2+ years of customer service experience using computers and telephones as primary job tools.
  • Experience with computers and Windows based programs with Microsoft Word, Microsoft Excel, Microsoft PowerPoint & Microsoft Outlook.
  • Must have reliable form of transportation.
  • Ability to travel flexibly up to 25% of the time to provide coverage at other sites within a 15-mile radius of the primary location.
  • Ability to work full time Monday - Friday.
  • 3+ years of administrative experience, preferably in a healthcare setting.
  • Project Management Skills.
  • Comprehensive benefits package.
  • Incentive and recognition programs.
  • Equity stock purchase.
  • 401k contribution.
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