Operations Coordinator

Dahl Consulting • Sartell, MN

314d • $21

About The Position

Dahl Consulting is currently partnering with a leader in the Logistics & Supply Chain industry. This company is hiring an Operations Coordinator for a contract position. The contract duration is 12 months, and the worksite location is Sartell, MN. The compensation for this role is $21.00 per hour.

Requirements

• High school diploma or GED.
• Previous customer service experience.
• Ability to work evenings and/or weekends (select roles only).
• Basic proficiency in Microsoft Office Suite of programs preferred.
• Demonstrated communication, prioritization, and time management skills.
• Prior work experience that required attention to detail and accuracy.

Nice To Haves

• Previous customer service experience in a call center or similar environment preferred.

Responsibilities

• Provide shipment information, create orders, activate shipments, build loads, assign loads, schedule appointments, track and trace shipments, enter events, and invoice.
• Monitor task boards and assigned email accounts to respond to customer and carrier requests.
• Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training.
• Follow through on customer or carrier requests to ensure satisfaction.
• Validate and ensure the accuracy of load data in systems according to customer standards.

Benefits

• Comprehensive benefits package to eligible employees.

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED