Operations Coordinator – Tactical Response Team

General Motors • Milford, MI

1d • Onsite

About The Position

GM is building the world’s most advanced driving assistance and self-driving vehicle technology to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicle technology will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many. GM employees have the opportunity to grow and develop while learning from leaders at the forefront of their fields. With a culture of internal mobility, there’s an opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving car technology, join us. The Role The AV Operations Coordinator (tactical response team) is a frontline operations leader responsible for helping plan, launch, and stabilize manual and future supervised AV test operations across multiple markets. This role combines hands on in field operations, operator training and onboarding, and cross functional coordination with engineering, incident response, and vendor partners to safely deliver high quality data and reliable operations at scale.

Requirements

• Experience in vehicle operations management, operations planning, project coordination, or related work within a fast‑paced startup or technology environment
• Ability to travel at least 75% of the time within the US
• Strong proficiency with Microsoft Office tools (Word, Excel, PowerPoint)
• Excellent communication skills with the ability to convey information clearly and professionally
• Tenacious teammate with a bias toward action and a continuous improvement mindset
• Must be resilient and adaptable, and view challenges as opportunities to learn and grow
• This position requires the ability to legally operate a motor vehicle on a regular basis.
• A company vehicle will only be provided for this role by passing the Motor Vehicle Report review.

Nice To Haves

• Bachelor’s degree
• Experience working in a similar role at an AV company

Responsibilities

• Operational Procedures & Execution Serve as the SME in new markets and new program launches (e.g., manual data collection and supervised operations in new cities).
• Support the development and refinement of executable operational procedures and checklists that ensure safe, ongoing garage operations for AVTO launch activities.
• Document, communicate, and implement safe driving procedures including vehicle preparation, cleaning, charging, and deployment tasks.
• Assist in documenting and rolling out operational procedures related to AVTO activities, emphasizing consistency, safety, and operational readiness.
• Train new AVTO hires on fleet safety protocols and safe driving practices.
• Continuous Improvement Identify operational issues, inefficiencies, or gaps and contribute to solutions through updated procedures and improved workflows.
• Support ongoing operational efficiency initiatives by helping drive improvements from initial identification through successful implementation.
• Cross‑Functional Collaboration Work closely with fleet management and other internal teams to support end‑to-end safe and efficient operational execution.
• Communicate operational updates, issues, and recommendations clearly and confidently across diverse stakeholder groups.

Benefits

• GM offers a variety of health and wellbeing benefit programs.
• Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level