The Operations Coordinator supports warehouse, shipping, and customers by handling all daily shipment activities with the warehouse team, carriers, and shipping support. This position will be key to cross-functional communication and daily tasks.
Handle a high volume of inbound and outbound carrier calls to provide shipment details
Coordinate large scale shipments: schedule pickup, confirm delivery, dispatch, and set up location tracking
Coordinate with Service Labs and Warehouse team members to ensure all transactions are cleared for shipping outbound
Run shipping reports
Ensure all able deliveries from the labs are scheduled and routed to the proper carrier
Support customer and carrier facing sales teams while freight is over the road through consistent communication with all parties
Facilitate communication with customers, carriers, shippers, and receivers to help resolve shipping issues with a high level of professionalism
Drive our customer scorecards and compliance through process adherence and improvements in the Operations Distribution Center
A passion for exceptional customer service with a high attention to detail
Hall of fame work ethic with a history of excellent attendance
Ability to take ownership of responsibilities and see tasks through completion
Ability to work in a fast-paced environment with rapidly changing priorities
Excellent communication, multi-tasking and problem-solving skills
Microsoft Office Suite - Outlook, Excel, Word, PowerPoint