Operations Coordinator, Inflight

American Airlines Group-posted about 1 year ago

Full-time • Entry Level

Miami, FL

5,001-10,000 employees

Air Transportation

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The Operations Coordinator, Inflight at American Airlines is responsible for supporting Flight Attendants and enhancing the customer experience by ensuring on-time departures through effective communication and operational resource management. This role involves working in a fast-paced environment, acting as the first point of contact for crew events that may impact operational performance, and maintaining a consistent presence in the hub control center. The position is part of the Flight Service Team within the Customer Experience Division.

Act as the liaison with local and system departments including IOC, Control Center, Customer Care, and Crew Scheduling.
Oversee Flight Service base operational reliability and engage in communication and accountability.
Handle operational events and deploy Flight Service Management for crew assistance or delay mitigation.
Coordinate responses to Flight Attendant injuries and aircraft emergencies, providing base guidance and support.
Notify rescheduled and reassigned Flight Attendants traveling through the base.
Review flights for potential crew misconnects and provide status updates on department reliability.
Coordinate with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing as necessary.
Assist with administrative duties such as delay investigations and operational reports.
Investigate and document delays related to Right Start, IPD, IFS, and Catering.
Implement selected policies and ensure established guidelines are followed and enforced.
Conduct coaching and counseling as appropriate.
Assist with Flight Attendant reasonable cause drug and alcohol testing.
Provide support for Flight Attendant Tablets.

High School diploma or GED equivalency.
Experience with PC, Sabre, DECS, and RES.
Bachelor's degree preferred or equivalent work experience.
Completion of Flight Attendant training as prescribed by the FAA is strongly preferred.
Current experience in Passenger Service, Passenger Sales, or Crew Scheduling is preferred.
Knowledge of company on-time performance goals and dependability metrics.
Understanding of working with a contract labor group is desirable.
Sound judgment and strong decision-making skills.
Ability to work independently and collaboratively.
Ability to prioritize, multi-task, and manage several events simultaneously.
Ability to work under demanding operational conditions.
Excellent interpersonal, oral, and written communication skills.
Flexibility to work all shifts, holidays, and overtime as required.

Knowledge of company on-time performance goals and dependability metrics.
Understanding of working with a contract labor group.

Travel perks for employees and their families to explore 365 destinations.
Health benefits including dental, vision, and prescription coverage from day one.
Access to wellness programs and resources.
401(k) program available upon hire with employer contributions after one year.
Employee Assistance Program and pet insurance.
Discounts on hotels, cars, cruises, and more.

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