Operations Coordinator, Inflight

American Airlines Group • Miami, FL

431d

About The Position

The Operations Coordinator, Inflight at American Airlines is responsible for supporting Flight Attendants and enhancing the customer experience by ensuring on-time departures through effective communication and operational resource management. This role involves working in a fast-paced environment, acting as the first point of contact for crew events that may impact operational performance, and maintaining a consistent presence in the hub control center. The position is part of the Flight Service Team within the Customer Experience Division.

Requirements

• High School diploma or GED equivalency.
• Experience with PC, Sabre, DECS, and RES.
• Bachelor's degree preferred or equivalent work experience.
• Completion of Flight Attendant training as prescribed by the FAA is strongly preferred.
• Current experience in Passenger Service, Passenger Sales, or Crew Scheduling is preferred.
• Knowledge of company on-time performance goals and dependability metrics.
• Understanding of working with a contract labor group is desirable.
• Sound judgment and strong decision-making skills.
• Ability to work independently and collaboratively.
• Ability to prioritize, multi-task, and manage several events simultaneously.
• Ability to work under demanding operational conditions.
• Excellent interpersonal, oral, and written communication skills.
• Flexibility to work all shifts, holidays, and overtime as required.

Nice To Haves

• Knowledge of company on-time performance goals and dependability metrics.
• Understanding of working with a contract labor group.

Responsibilities

• Act as the liaison with local and system departments including IOC, Control Center, Customer Care, and Crew Scheduling.
• Oversee Flight Service base operational reliability and engage in communication and accountability.
• Handle operational events and deploy Flight Service Management for crew assistance or delay mitigation.
• Coordinate responses to Flight Attendant injuries and aircraft emergencies, providing base guidance and support.
• Notify rescheduled and reassigned Flight Attendants traveling through the base.
• Review flights for potential crew misconnects and provide status updates on department reliability.
• Coordinate with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing as necessary.
• Assist with administrative duties such as delay investigations and operational reports.
• Investigate and document delays related to Right Start, IPD, IFS, and Catering.
• Implement selected policies and ensure established guidelines are followed and enforced.
• Conduct coaching and counseling as appropriate.
• Assist with Flight Attendant reasonable cause drug and alcohol testing.
• Provide support for Flight Attendant Tablets.

Benefits

• Travel perks for employees and their families to explore 365 destinations.
• Health benefits including dental, vision, and prescription coverage from day one.
• Access to wellness programs and resources.
• 401(k) program available upon hire with employer contributions after one year.
• Employee Assistance Program and pet insurance.
• Discounts on hotels, cars, cruises, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Air Transportation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees