Operations Coordinator, Inflight

American Airlines Group-posted about 1 year ago
Full-time • Entry Level
Miami, FL
Air Transportation
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The Operations Coordinator, Inflight at American Airlines is responsible for supporting Flight Attendants and enhancing the customer experience by ensuring on-time departures through effective communication and operational resource management. This role involves working in a fast-paced environment, acting as the first point of contact for crew events that may impact operational performance, and maintaining a consistent presence in the hub control center.

  • Act as the liaison with local and system departments including IOC, Control Center, Customer Care, and others.
  • Oversee Flight Service base operational reliability and engage in communication and accountability.
  • Handle operational events and deploy Flight Service Management for crew assistance or delay mitigation.
  • Coordinate with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies.
  • Notify rescheduled and reassigned Flight Attendants traveling through the base.
  • Review flights for potential crew misconnects.
  • Provide status of department reliability and communicate irregularities to leadership.
  • Coordinate with Crew Scheduling/Tracking for pre-boarding or re-crewing flights.
  • Assist with administrative duties such as delay investigations and operational reports.
  • Investigate and document delays related to Right Start, IPD, IFS, and Catering.
  • Implement selected policies and ensure guidelines are followed.
  • Conduct coaching and counseling as appropriate.
  • Assist with Flight Attendant reasonable cause drug and alcohol testing.
  • Provide Flight Attendant Tablet support.
  • High School diploma or GED equivalency.
  • Experience with PC, Sabre, DECS, and RES.
  • Bachelor's degree or equivalent work experience preferred.
  • Completion of Flight Attendant training as prescribed by the FAA.
  • Current Passenger Service, Passenger Sales, or Crew Scheduling experience.
  • Knowledge of company on-time performance goals and dependability metrics.
  • Understanding of working with a contract labor group.
  • Travel perks allowing access to 365 destinations on over 6,800 daily flights.
  • Health benefits including dental, vision, and prescription coverage from day one.
  • Wellness programs to support personal health and well-being.
  • 401(k) program with employer contributions after one year.
  • Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises.
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