Operations Coordinator III

Kaiser Permanente • Martinez, CA

100d

About The Position

Assists strategic business planning and development by gathering and collating data to achieve business objectives and informing key business decisions, with day to day supervision. Assists with project execution and management by collaborating with stakeholders within their team and tracking/reporting project-related activities to ensure expectations are met. Assists in monitoring and improving existing processes by performing routine processes with general supervision and following defined requirements and accountable for achieving expected results for the customer. Supports legal, regulatory, and compliance adherence by leveraging working knowledge to ensure that others are provided with information on new or updated organizational and departmental policies, guidelines, and procedures. Assists with developing policies and procedures by assisting in data collection to help inform policy development pertaining to applicable functions and scope. Supports training by assisting in the development of training requirements to ensure compliance with regulatory and internal standards with minimal guidance.

Requirements

• Minimum one (1) year of experience in Business/Business Administration, Healthcare/ Healthcare Administration, or a directly related field.
• High School Diploma or GED, or equivalent AND minimum two (2) years of experience working in a corporate or business office environment OR Minimum three (3) years of experience working in a corporate or business office environment.

Nice To Haves

• Knowledge, Skills, and Abilities (KSAs): Systems Thinking
• Business Acumen
• Business Documentation
• Business Planning
• Business Process Improvement
• Operations Management

Responsibilities

• Pursues effective peer relationships within and across teams to obtain and share resources and information.
• Listens to, addresses, and seeks performance feedback; acts as an informal resource for less experienced team members.
• Actively seeks new relevant knowledge and skills based on strengths and weaknesses; reviews others work to help others learn.
• Adapts to change, challenges, and feedback with minimal guidance; demonstrates flexibility in work.
• Assesses and responds to the needs of others to support completion of work tasks.
• Follows instructions to complete routine and non-routine work assignments with limited supervision.
• Collaborates with others to recommend appropriate solutions for routine and non-routine issues; escalates complex issues; communicates progress and information.
• Supports the completion of priorities, deadlines, and expectations.
• Identifies and speaks up for ways to address improvement opportunities within ones team.
• Assists strategic business planning and development by gathering and collating data via interviews, surveys, focus groups, and databases for the purposes of defining initiatives to achieve business objectives.
• Documents project inputs, requirements, and potential risks in strategic project plans.
• Collaborates within and across teams to align on routine project deliverables and timelines.
• Supports legal, regulatory, and compliance adherence by leveraging working knowledge to provide others with information on new or updated organizational and departmental policies, guidelines, procedures.
• Conducts bill/claim audits, assessing policy/procedure violations to claims, recording audit findings.
• Performs standard and non-standard project related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations.
• Assists with efforts to develop policies and procedures by assisting in data collection to help inform policy development.
• Writes internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards.
• Supports training by assisting in the development of training requirements to ensure compliance with regulatory and internal standards.
• Coordinates the delivery of routine and non-routine training programs to stakeholders.
• Develops standard and non-standard project-based training curriculum for a wide variety of operations related activities.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED