Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary: Prepare and maintain operational documentation, including reports, records, and meeting minutes. Support the implementation and monitoring of operational policies and procedures. Assist with inventory management, including tracking supplies, ordering, and ensuring proper stock levels. Provide exceptional customer service to patients, visitors, and hospital staff. Address and resolve operational issues or concerns in a timely and efficient manner.