Operations Coordinator I

Mass General Brigham • Dover, NH

281d

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary: Prepare and maintain operational documentation, including reports, records, and meeting minutes. Support the implementation and monitoring of operational policies and procedures. Assist with inventory management, including tracking supplies, ordering, and ensuring proper stock levels. Provide exceptional customer service to patients, visitors, and hospital staff. Address and resolve operational issues or concerns in a timely and efficient manner.

Requirements

• High School Diploma or Equivalent required.
• 2-3 years of experience in an administrative or operational support role, preferably in a healthcare or hospital setting.
• Strong organizational and time management skills with attention to detail.
• Strong interpersonal skills and the ability to work with teams with varied experiences and viewpoints.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other office software.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Basic understanding of hospital operations and regulatory requirements is a plus.

Nice To Haves

• Associate's Degree in a Related Field of Study preferred.

Responsibilities

• Assist in managing day-to-day operational activities, including scheduling, reporting, and correspondence.
• Prepare and maintain operational documentation, including reports, records, and meeting minutes.
• Support the implementation and monitoring of operational policies and procedures.
• Assist with inventory management, including tracking supplies, ordering, and ensuring proper stock levels.
• Provide exceptional customer service to patients, visitors, and hospital staff.
• Address and resolve operational issues or concerns in a timely and efficient manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED