Operations Coordinator – Home Hospital, Jamaica Plain

Mass General Brigham

9d•$19 - $28•Onsite

About The Position

Collaborating with clinical nurses, providers, and the Business Operations Manager, the Operations Coordinator supports the daily functions of Home Hospital. Your role includes assisting patients and families with screening, consent, and enrollment. You will monitor admissions and referrals, manage supplies and equipment, and help maintain critical workflows to deliver quality care at home. You will acquire a detailed understanding of the Home Hospital model and work independently onsite. You will also work alongside colleagues throughout the Mass General Brigham system.

Requirements

High school diploma or equivalent
2–3 years in an administrative or operational support role, ideally in healthcare
Proficiency with Microsoft Office and virtual collaboration tools

Nice To Haves

Associate’s degree (experience can be accepted in lieu of degree)
Knowledge of hospital operations and regulatory requirements is a plus
Knowledge of EPIC is a plus

Responsibilities

Serve as a liaison across departments, teams, and external partners
Coordinate patient screening, consent, enrollment, and transfer into the Home Hospital program
Provide onsite operational support: manage supplies, equipment, scheduling, and day-of admission logistics
Assist with arranging vendor services such as meal delivery, infusion services, or home health support
Conduct face-to-face interactions and telephonic outreach with patients and families as needed
Track and report daily census and other operational metrics
Conduct safety and criteria screenings and assist with patient consenting
Support compliance with regulatory, quality, and patient safety standards
Maintain supply levels, organize materials, and build supply kits for admission
Collaborate with business operations managers across Home Hospital sites
Assist with onboarding and provide general administrative support as assigned