Operations Coordinator, Home Hospital
About The Position
Join an innovative care model that brings hospital-level care directly into patients’ homes. The Mass General Brigham Home Hospital program transforms acute care delivery. In the role of Operations Coordinator, you will support patient intake, arrange care logistics, and facilitate smooth communication across clinical and administrative groups. While this position is primarily administrative, there are times when you will meet with patients and families face-to-face and conduct telephonic outreach as part of the care coordination process. This is an excellent opportunity for someone who thrives in a collaborative, fast-paced environment and is excited to help build the future of home-based care. Collaborating with clinical nurses, providers, and the Business Operations Manager, the Operations Coordinator supports the daily functions of Home Hospital. Your role includes assisting patients and families with screening, consent, and enrollment. You will monitor admissions and referrals, manage supplies and equipment, and help maintain critical workflows to deliver quality care at home. You will acquire a detailed understanding of the Home Hospital model and work independently onsite. You will also work alongside colleagues throughout the Mass General Brigham system.
Requirements
- High school diploma or equivalent
- 2–3 years in an administrative or operational support role, ideally in healthcare
- Excellent communication and interpersonal skills
- Strong organizational skills and the ability to manage multiple workflows
- Comfortable working in fast-paced, evolving environments
- Proficiency with Microsoft Office and virtual collaboration tools
Nice To Haves
- Associate’s degree (experience can be accepted in lieu of degree)
- Knowledge of hospital operations and regulatory requirements is a plus
- Knowledge of EPIC is a plus
Responsibilities
- Serve as a liaison across departments, teams, and external partners
- Coordinate patient screening, consent, enrollment, and transfer into the Home Hospital program
- Provide onsite operational support: manage supplies, equipment, scheduling, and day-of admission logistics
- Assist with arranging vendor services such as meal delivery, infusion services, or home health support Conduct face-to-face interactions and telephonic outreach with patients and families as needed
- Track and report daily census and other operational metrics
- Conduct safety and criteria screenings and assist with patient consenting
- Support compliance with regulatory, quality, and patient safety standards
- Maintain supply levels, organize materials, and build supply kits for admission
- Collaborate with administrative managers across Home Hospital sites
- Assist with onboarding and provide general administrative support as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
