Operations Coordinator, Home Hospital

Mass General Brigham • Newton, WA

5d • $19 - $28 • Onsite

About The Position

Collaborating with clinical nurses, providers, and the Business Operations Manager, the Operations Coordinator supports the daily functions of Home Hospital. Your role includes assisting patients and families with screening, consent, and enrollment. You will monitor admissions and referrals, manage supplies and equipment, and help maintain critical workflows to deliver quality care at home. You will acquire a detailed understanding of the Home Hospital model and work independently onsite. You will also work alongside colleagues throughout the Mass General Brigham system.

Requirements

• High school diploma or equivalent
• 2–3 years in an administrative or operational support role, ideally in healthcare
• Excellent communication and interpersonal skills
• Strong organizational skills and the ability to manage multiple workflows
• Comfortable working in fast-paced, evolving environments
• Proficiency with Microsoft Office and virtual collaboration tools

Nice To Haves

• Associate’s degree (experience can be accepted in lieu of degree)
• Knowledge of hospital operations and regulatory requirements is a plus
• Knowledge of EPIC is a plus

Responsibilities

• Serve as a liaison across departments, teams, and external partners
• Coordinate patient screening, consent, enrollment, and transfer into the Home Hospital program
• Provide onsite operational support: manage supplies, equipment, scheduling, and day-of admission logistics
• Assist with arranging vendor services such as meal delivery, infusion services, or home health support
• Conduct face-to-face interactions and telephonic outreach with patients and families as needed
• Track and report daily census and other operational metrics
• Conduct safety and criteria screenings and assist with patient consenting
• Support compliance with regulatory, quality, and patient safety standards
• Maintain supply levels, organize materials, and build supply kits for admission
• Collaborate with administrative managers across Home Hospital sites
• Assist with onboarding and provide general administrative support as assigned

Benefits

• At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.
• In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED