Operations Coordinator - Experienced RN - Transfer Center

Duke Careers • Durham, NC

1d

About The Position

The Operations Coordinator at Duke University Hospital plays a pivotal role in optimizing patient flow and enhancing operational efficiency within the healthcare system. This position requires a dynamic individual with strong clinical knowledge and exceptional organizational skills. The Operations Coordinator collaborates with healthcare teams, including physicians, nurses, case managers, and support services, to streamline the discharge process, expedite physician order execution, and coordinate the timely transfer of patients. They play a key role in facilitating communication, resolving barriers, and ensuring the seamless transition of care. The Operations Coordinator actively identifies opportunities for process improvement, implements best practices, and maintains a patient-centered approach to enhance the overall patient experience. By leveraging their clinical expertise and effective coordination skills, the Operations Coordinator contributes to optimizing resource utilization, reducing length of stay, and promoting efficient and effective healthcare delivery at Duke University Hospital.

Requirements

• Graduation from an accredited Bachelor's Degree in Nursing or higher
• Minimum of 3 years of medical-surgical inpatient experience
• Strong communication and problem-solving skills across multiple platforms and modalities
• Current registration with North Carolina State Board of Nursing as a registered professional nurse OR current compact RN licensure to practice in the state of North Carolina
• BLS (Basic Life Support) certification required

Nice To Haves

• Knowledge of Duke Health System hospitals and patient care units preferred

Responsibilities

• Demonstrate a deep understanding of CareHub tiles to identify patterns and implement proactive strategies for patient progression
• Triage and address barriers to discharge in real-time, freeing up high-demand beds and optimizing hospital capacity
• Utilize electronic medical records, collaborate with care teams, and leverage available resources to promptly manage alerts and prioritize issues
• Escalate clinical priorities and propose strategies for resolving issues affecting patient progression to CareHub leadership and/or CSU leaders
• Collaborate closely with local care teams, ensuring effective communication and partnership in implementing resolution pathways

Benefits

• Relocation Assistance (based on eligibility)

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees