Operations Coordinator, Cell and Gene - Marken Sun-Thurs 8AM-4:30P

UPS•Inglewood, CA

2d•$22

About The Position

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation. Job Purpose: This role will be responsible for successfully supporting Marken's Cell & Gene Operations Team, taking an active role in the ongoing development of operational ability in Cell & Gene Therapy logistics, to ensure the highest levels of customer service, commerciality, quality & satisfaction.

Requirements

Professional experience in customer service operations, preferentially in the international air freight, logistics or distribution.
Previous experience in Export, Import and Transport preferred
Previous experience in the pharmaceutical and clinical trial industry preferred
Commitment to quality and attention to detail
Strong customer focus
Team player / self-dependent / motivated to succeed
Proficient in MS Office / Excel / Word
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

Responsible for successfully supporting the Cell and Gene team with daily operations and liaise with the Control Tower Coordinators as it relates to cell and gene shipments.
Utilize technology to provide enhanced monitoring, management and control of shipments as required
Collaborate with LSPs, Branches and Depots to arrange and coordinate shipment solutions
Preparation, Placement, control and arrangement of appropriate packaging (Controlled temperature shippers & LN2 Dry shippers), equipment (GPS tracking devices, Temperature monitors) and trained operatives are according to Cell & Gene project specifications-COPs or SOPs.
Coordinating and Dispatching drivers for collections and deliveries ensuring that they are on time, and they adhere to the clients’ expectations regarding documentation – GDP requirements.
Work with the regulatory team to ensure trade compliance for all Import and Export shipments
Book shipments with Airlines (Create MAWB) and Integrator to ensure best routing solution for all Cell & Gene shipments
Ensure proper handling and storage of all Cell & Gene shipments with Airlines and Ground handling facilities
Label and prepare shipments for Export (some heavy lifting may be required) and ensure that a driver is dispatched to meet the airline cut-off time for international shipments.
Ensure Marken’s Maestro system performance compliance with all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, etc.) for all Cell & Gene shipments
Send pre-alerts to for all Cell & Gene shipments with Marken branches and local service providers and ensuring communication to confirm receipt of the pre-alert and shipment instructions.
Pre- and Post-flight shipment check and communicate with airlines and handling agents in case of delays or off-loads.
Escalate any issues or delays to the Cell & Gene Management Team.