Operations Coordinator, Apprenticeships (TEMP)

Northwest Lineman College • Edgewater, FL

121d • $26 - $27

About The Position

The individual that fills this temporary Operations Coordinator Apprenticeships role will be responsible for coordinating and managing various aspects of supporting Quanta and Non-Quanta customers through the successful advancement from an apprentice to a journeyman lineman. This position will interact with internal and external customers to provide customer service, enrollment support, and training scheduling. This is a full on-site position working out of NLC's Edgewater, FL campus, and candidates must reside within a 60-mile radius of the training location. Up to 10% travel may be required with this role. This is a 12-month temporary role and due to the nature of this position, it does not qualify for company benefits.

Requirements

• High School Diploma or GED
• 2 years relevant experience in customer service and administrative duties

Nice To Haves

• Planning and Scheduling experience
• Hospitality or Event Planning experience
• Student Information Systems or similar program experience
• Tech Savvy - the ability to learn and become proficient in new software
• Proficient in Microsoft Office Suite (Outlook, Word, and Excel)
• Supreme customer service skills
• High level of communication

Responsibilities

• Establish and nurture customer relationships within the assigned regions or demographics by ensuring all enrollments are processed within specific timeframes and provide support through all Apprenticeship programs, OSHA, SafetyEx, etc.
• Be accountable for set-up of company, apprentice, and test facilitator - including enrollments, grading exams, retakes, and academic records in applicable systems.
• Create sales orders, fulfill orders, and assist with onboarding.
• Provide appropriate access to digital content providing training and facilitating certificate and transcript requests.
• Develop and maintain training schedules for each campus, training center and off-site location.
• Be responsible for the creation and upkeep of catalogs, terms, program versions, and registration tracks in Student Information System.
• Complete data entry and updates across various departments and technology platforms.
• Additional administrative duties may be required based on specific location/region.

Benefits

• Salary of $26.75 - $27.00 per hour, DOE

What This Job Offers

• Industry: Machinery Manufacturing
• Education Level: High school or GED