Operations Controller Manager (Colorado Springs)

LaunchTech•Colorado Springs, CO

21d

About The Position

LaunchTech is seeking an Operations Controller Manager to serve as the strategic and operational leader overseeing all Operations Controller functions. This role ensures the seamless health, stability, and continuous operation of critical IT infrastructure, systems, and security across the enterprise. The Operations Controller Manager leads teams specializing in Desktop User Experience, Service Infrastructure, Network Operations, Application Operations, and Cyber Security, while driving proactive maintenance, monitoring, change control discipline, and continuous service improvement across all IT domains.

Requirements

Must have 14, or more, years of general (full-time) work experience
May be reduced with completion of advanced education
Must have 7, or more, years of directly related experience in IT operations management, including network control center (NCC) or enterprise operations center (EOC) leadership roles
Must have 1, or more, years of experience directly managing and leading IT operations teams
Must have proven ability to lead and mentor high-performing teams
Must have a deep understanding of ITIL framework and best practices including incident, problem, change, and service release management
Must have strong knowledge of IT security principles and practices
Must have extensive experience in IT operations management across multiple enterprise environments
Must be familiar with enterprise monitoring tools (SolarWinds, Splunk, Netcool, HP OpenView, etc.) and APM solutions
Must have strong verbal and written communication skills and the ability to interact with senior leadership
Must have 8570 or 8140 compliant certifications
Must have, or obtain, an active Secret Clearance

Nice To Haves

Have an active Top Secret Clearance with SCI eligibility
Have a Bachelor’s degree (or higher) in Computer Science or Information Technology
Have experience supporting IT Operations in the MDA or DoD environment
Have Project Management experience (PMP preferred)
Have an ITIL Strategic Leader or ITIL Master certification
Have experience with DevOps or SRE methodologies
Be familiar with cloud computing platforms such as AWS, Azure, or Google Cloud

Responsibilities

Provide strategic direction and leadership to the team of Operations Controllers
Mentor, coach, and develop team members to foster a high-performance culture
Oversee coordination and collaboration between Desktop, Infrastructure, Network, Applications, and Cyber Operations Controller teams
Manage resource allocation and prioritization across all Operations Controller functions
Serve as the escalation point for critical operational issues and incidents
Establish and maintain centralized control and coordination for maintenance, measurements, monitoring, and change management activities across IT domains
Standardize processes and procedures across Operations Controller teams to ensure consistency and efficiency
Ensure continuous operation and stability of IT infrastructure, systems, and security services
Monitor system performance, proactively identify risks, and implement mitigation strategies
Oversee maintenance and improvement of operational documentation
Lead and coordinate major incident response efforts to ensure timely and effective service restoration
Drive problem management activities including root cause analysis and remediation engineering, collaborating closely with Architecture, Engineering, and Development teams
Oversee the change control process to ensure controlled, compliant execution while minimizing risk to service availability
Track and report key metrics related to systemic issues and operational trends
Ensure all Operations Controller team members adhere to established operational processes, including reviews, approvals, and documentation standards
Enforce Systems Engineering principles and processes across large-scale enterprise operations in a DoD environment
Consolidate operational reporting across all Operations Controller teams to present a comprehensive view of IT operational health
Maintain clear communication with stakeholders, including senior leadership, regarding operational activities, incidents, and change events
Oversee measurement and reporting of SLAs and SLOs across IT services, delivering daily, weekly, and monthly executive rollups
Drive continuous improvement initiatives based on SLA/SLO performance data
Serve as the accountable leader for IT operational health, ensuring controlled, coordinated, and compliant operations across the enterprise