Operations Contract Specialist
About The Position
The Operations Customer Contract Specialist is responsible for reviewing and processing customer contracts. Participates in daily Contract Management operations and assists Contract Management team members when necessary. Responsible to Customer Contract management for the integrity of provisioning system performance, and the delivery of world-class enrollment, account management and customer retention operations that meet and exceed all customer and company expectations. Responsible for supporting all contract life-cycles. Support daily operations associated with provisioning services and contract approval processes. Assume accountability for the timeliness and integrity of all mission-critical projects, processes, and outcomes At AEP, we’re more than just an energy company! We’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Requirements
- High School diploma or GED required.
- Minimum 1 year contract management, operations or relevant business experience preferred.
- Execution of complex initiatives; requiring accuracy and attention to detail
- Fluency across numerous business disciplines/functions.
- General budgeting and accounting procedures.
- Comprehensive Business Acumen.
- Conflict resolution techniques.
- Delegation
- Process driven; emphasis on continuous improvement.
- Extremely organized.
- Demonstrated experience managing multiple markets.
- Strong leadership ability.
- Evidence of successfully working in a “team” environment
- Enhanced analytical thinking skills, concentration and strong attention to detail.
- Embodies AEP Energy Values.
- Strong service and results orientation.
- Organized with acute attention to details.
- Able to prioritize, multitask, and manage time effectively.
- Excellent communication skills – written, spoken, listening with ability to explain and interpret issues clearly.
- High-energy, drive, ambition, self-starter.
Nice To Haves
- Bachelor’s Degree (Business, Management preferred) or equivalent preferred.
- Ability to learn energy/utility contracts and challenges currently faced in the procurement/administration functions.
- Ability to understand function and inter-dependencies of all back-office systems and processes and ability to create and adapt processes to function within them to accomplish goals and drive improvement.
Responsibilities
- Responsible for reviewing and processing customer contracts.
- Participates in daily Contract Management operations and assists Contract Management team members when necessary.
- Responsible to Customer Contract management for the integrity of provisioning system performance
- Delivery of world-class enrollment, account management and customer retention operations that meet and exceed all customer and company expectations.
- Responsible for supporting all contract life-cycles.
- Support daily operations associated with provisioning services and contract approval processes.
- Assume accountability for the timeliness and integrity of all mission-critical projects, processes, and outcomes
- Schedule demands to include 40-45 hours per week expected.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
