Operations Continuous Improvement - Operations Quality Assurance Specialist

Golden 1 Talent Acquisition Team • Sacramento, CA

79d • $25 - $28

About The Position

The Operations Quality Assurance Specialist is responsible for analyzing and reviewing first line monitoring for Payment Operations and Service Operations. This role requires maintaining excellent knowledge of Federal Regulations, including but not limited to Regulation B, Regulation CC, Regulation D, Regulation E, Regulation J, Regulation V, Regulation Z, Anti-money laundering, Federal Reserve Bank, Funds Availability, NACHA Rules and Guidelines, IRS and Franchise Tax Board Rules and Guidelines, and general banking rules. The specialist seeks reasonable assurance that Payment Operations and Service Operations functional processes create and maintain adequate internal controls through audits and quality assurance tests. The position demands the ability to multi-task effectively and meet deadlines with supervision, as well as the capability to think critically and communicate complex information to all levels of management and staff.

Requirements

• Bachelor’s degree in business, Finance, or equivalent work experience in a related field preferred.
• Three years or more in a position performing credit and financial analysis within a financial institution.
• Proficiency in Microsoft Word, Excel, PowerPoint, Adobe Acrobat Pro, and SharePoint.
• Ability to multi-task effectively and meet deadlines with limited supervision.
• Demonstrated ability to think critically and analyze and communicate complex information to all levels of management and staff.

Responsibilities

• Review a statistical sampling of both Payment Operations and Service Operations processes.
• Utilize department tools and resources to ensure timely completion of reviews within benchmark timeframes and without sacrificing quality.
• Monitor Service Operations calls to ensure excellent customer service and adherence to documentation practices.
• Process all regulatory and compliance tasks accurately and complete all learning modules within required timeframes.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance.
• Achieve individual daily and monthly production goals, contributing to department benchmarks, metrics, and KPIs.
• Participate in team discussions and contribute to department meetings.
• Engage in company-wide events to foster interpersonal connections.
• Understand and follow Golden 1’s Funds Availability policy and Regulation CC guidelines.
• Assist with updating quality assurance policies, procedures, and processes in accordance with changes to regulations.
• Monitor and confirm management corrective actions addressing findings from compliance reviews.
• Collaborate with management to identify process inefficiencies and submit procedural updates for approval.
• Perform all other related duties as assigned.

Benefits

• Pay range: $25.02 - $28.00 hourly

What This Job Offers

• Education Level: Bachelor's degree