Operations Consultant - Global Payment Operations - EMEA Investigations

Bank of America•Richmond, VA

3d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies. Line of Business Job Description: The EMEA Investigations portfolio spans multiple regulatory regimes, client types, and payment rails, creating operational complexity and elevated risk. The scale, geographic diversity, and regulatory scrutiny require a leader to standardize execution, manage cross-regional risk, and drive strategic improvements across investigative operations. This role provides clear ownership for complex investigations and multi-region initiatives that cannot be effectively managed at lower bands. This role is responsible for overseeing complex EMEA Wire investigations, advising on investigative strategy, and leading the design and implementation of standardized, compliant, and scalable operational solutions. The role serves as a senior advisor and execution leader across regions, ensuring consistent risk management and operational excellence.

Requirements

Minimum of 5 years of US or EMEA Wire Payments experience with projects, production support activities, and/or operations
Cross functional with strong business analysis, problem solving, quality management and organization skills
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Willing to learn and adapt to change
Working knowledge of Windows and Microsoft Office, Intermediate Excel and PowerPoint capability
Ability to build and maintain excellent relationships with business stakeholders and gain trust in order to guide and influence them
Ability to understand the bigger picture (risks, dependencies)

Nice To Haves

Experience in SQL, Alteryrx, Python, BI Tools like Tableau, MicroStrategies, Cognos, etc.
Familiarity with developing Tableau dashboards
Executive reporting and presentation skills

Responsibilities

Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
Advises on projects and directs activities of a team related to special initiatives
Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
Identifies and recommends responsibilities and accountabilities for key programs/projects
Lead resolution of complex, multi-jurisdictional EMEA Wire investigations requiring regulatory and regional expertise.
Advise on investigative frameworks that align US Wire requirements with EMEA regulatory expectations.
Drive standardization of investigative processes, controls, and documentation across regions.
Lead cross-border initiatives focused on quality improvement, risk reduction, and operational efficiency.
Act as the technical authority on EMEA investigative risk, including downstream impacts to operations and clients.
Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
Partner with Global Operations, Compliance, Legal, and Technology to execute future-state solutions.
Establish clear accountability and governance for regional initiatives and ongoing enhancements.
Foster an inclusive, high-performance culture across geographically and culturally diverse teams.
Ensure disciplined risk identification, escalation, and resolution.
Use data and metrics to drive continuous improvement and operational transparency.
Act as a financial steward while balancing risk mitigation and operational efficiency.
Strengthens regulatory alignment across US and EMEA Wire investigation requirements.
Reduces operational risk through standardized execution and senior-level oversight.
Improves client outcomes by accelerating complex investigation resolution.
Enables scalable growth in EMEA Wire volumes without proportional risk increase.