Operations Command Center Engineer (OCCE2)

Berkshire Hathaway Homestate Companies • Omaha, NE

167d

About The Position

Berkshire Hathaway Homestate Companies, Workers Compensation Division, has an immediate opening for an Operations Command Center Engineer 2 (OCCE2). The OCCE2 will be responsible for handling escalated incidents as referred by OCCE1, performing deeper troubleshooting, incident management, and root cause analysis. This individual will provide technical expertise to ensure uptime and efficiency in the operations of IT systems, applications, and infrastructure, and will be involved in maintaining and updating monitoring tools, processes, and cloud-based solutions to enhance operational efficiency. Contributes to key areas such as network management, system administration, and automation.

Requirements

• Minimum of High School diploma or equivalent required.
• Bachelor's degree in Computer Science, Software Engineering, or related discipline preferred.
• Minimum of 3 years of experience in IT operations, HelpDesk, or similar roles.
• Minimum of 1 year of experience with VPN, remote access technologies, and network monitoring required.
• Experience with Windows, Linux, and/or Mac OS administration.

Nice To Haves

• Comp TIA Network+
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Administrator Associate
• AWS Certified Solutions Architect - Associate
• Google Professional Cloud Architect
• Red Hat Certified System Administrator (RHCSA)
• Certified Ethical Hacker (CEH)
• CompTIA CySA+ (Cybersecurity Analyst)
• Certified Information Systems Auditor (CISA) - ISACA
• GIAC Security Essentials (GSEC)
• PRINCE2 Practitioner
• Agile Certified Practitioner (PMI-ACP) - PMI
• Certified ScrumMaster (CSM)
• ITIL Practice Manager (PM)

Responsibilities

• Manages escalated tickets from OCCE1 for advanced troubleshooting and problem resolution across network, system, and cloud platforms.
• Proactively monitors system health, performance, and uptime, ensuring continuous service availability using advanced monitoring and observability tools.
• Identifies recurring incidents and initiates root cause analysis for long-term resolution.
• Collaborates with cross-functional teams, including Applications, Infrastructure, Security, and Cloud teams, to resolve incidents.
• Configures, troubleshoots, and maintains network devices (e.g., routers, switches, firewalls) and ensures secure remote access (VPN, remote desktop solutions).
• Manages and maintains cloud infrastructure (AWS, Azure, GCP), including virtualization (VMware, Hyper-V) and automation (Terraform, Ansible).
• Develops and refines operational runbooks, playbooks, and response procedures, focusing on improving cloud governance and security.
• Participates in on-call rotations to support incident handling outside of normal business hours.
• Contributes to the continuous improvement of monitoring tools, cloud services, and incident management processes.
• Prepares and delivers post-incident reports, root cause analysis, and lessons learned to Senior Management.
• Ensures that SLAs related to response times, escalation, and ticket handling are met consistently.
• Coordinates shift handovers with detailed incident reporting and supporting documentation.
• Leads efforts on system administration (Windows, Linux, Mac OS), backup and disaster recovery procedures, and server management.
• Participates in project management efforts, capacity planning and risk management for ongoing operations.

Benefits

• Work-Life Balance
• Modernized Historical Setting in East Sacramento
• Free Lot Parking
• Paid Time Off
• Paid Holidays
• Retirement Savings Match
• Group Health Insurance (Medical, Dental, and Vision)
• Life and AD&D Insurance
• Long Term Disability Insurance
• Accident and Critical Illness Insurance
• Flexible Savings Accounts
• Paid Community Volunteer Day
• Employee Assistance Program
• Tuition Reimbursement Program
• Employee Referral Program
• Diversity, Equity and Inclusion Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees