Operations Client Service, Sr Associate
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Client Service Senior Associate is a junior client facing role, and acts as a contact point for our asset manager clients with respect to Daily servicing of the account, SLA requirements etc., New services and/or changes to service and associated billing adjustments Escalation of service Issues and/or performance concerns Coordinating Standard KPI and Service Level Meetings Acting as the client’s sponsor when working with internal State Street teams Query resolution Periodic compliance processes including Year End co-ordination, AML reviews, FTOP reviews etc. Positive engagement is critical. The role needs to take ownership and accountability for ensuring the client experience is positive, their queries can be addressed quickly and they have appropriate timeline and line of sight on all open items. This individual will assist the Client Service Vice President in ensuring our clients receive a high level of service in their daily interactions.
