Operations & Client Experience Manager - Run the Show. Elevate the Experience.
About The Position
Operations & Client Experience Manager- Lead a new location | $60K base + performance incentives | $90K+ OTE Bay View Shade & Blind | Cottage Grove (Madison Area) Bay View Shade & Blind has been helping people live in comfort, style, and peace since 1926 . What started in Milwaukee’s Bay View neighborhood has grown across three generations — built on quality, integrity, and doing right by the customer . Now, we’re opening a new location in Cottage Grove , and we’re looking for the right person to launch it, lead it, and make it exceptional . This is not a back-office role. This is a leadership position for someone who loves people, thrives on organization, and knows how to turn great service into strong results. Compensation Base salary starting at $60,000 Performance-based bonus with strong upside On-target earnings of $92,000+ Bonus scales with location performance — strong results earn more The Role As the Operations & Client Experience Manager , you are the day-to-day leader of our Cottage Grove showroom. You own the customer experience from the moment someone reaches out — through design, installation, and follow-up. You keep operations tight, communication clear, and the team aligned. You set the tone, the pace, and the standard. You’ll work closely with: Design Consultants Installers Vendors Bay View Shade & Blind headquarters …and you’ll be trusted to run the location with professionalism, urgency, and care.
Requirements
- 2+ years of experience in operations, showroom management, inside sales, or customer service
- Experience managing people and sales support
- Strong organizational and computer skills (CRM, scheduling tools, spreadsheets)
- Confidence working independently and juggling multiple priorities
- Clear communicator who stays calm under pressure
Nice To Haves
- Experience in home services, remodeling, interior design, or luxury retail
- Experience coordinating installations or field teams
- Prior leadership or team lead experience
Responsibilities
- Creating a Premium Client Experience Welcome and assist walk-in customers and showroom appointments Ensure every interaction feels warm, professional, and on-brand Maintain a clean, organized, inspiring showroom Ensure customers feel informed, cared for, and confident
- Sales Support & Lead Management Respond quickly to phone, email, and web inquiries Qualify leads and schedule in-home consultations Follow up on warm leads, past clients, and missed opportunities Provide feedback on lead quality and local performance
- Scheduling & Operations Coordinate installations, service calls, and repairs Confirm appointments and ensure payment readiness Track orders, timelines, and customer files accurately Communicate changes clearly with customers and internal teams Coordinate remakes and resolve issues proactively
- Leadership & Accountability Lead and support a small team (2–3 employees) Set expectations for professionalism, urgency, and follow-through Handle challenges calmly and solution-focused Act as the face of Bay View Shade & Blind in the local community
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
