Operations Clerk

Extra Space Storage • Salt Lake, UT

2d • Onsite

About The Position

The Operations Clerk plays a critical role in supporting the onboarding and offboarding of newly acquired and managed self‑storage properties onto the Extra Space platform, with a primary focus on utility account transfers and billing processes. This position manages high‑volume, time‑sensitive tasks and collaborates closely with the Transitions team to ensure the accurate and timely setup, transfer, and closure of utility accounts across a portfolio of properties. The position requires onsite attendance at our headquarters in Salt Lake City.

Requirements

• High School Diploma or GED equivalent.
• Proficiency with Microsoft Office Suite and experience navigating multiple workflow and database systems.
• Comfortable using provider portals and automated office systems.
• Strong written and verbal communication skills; ability to spend extended periods on the phone when required.
• Exceptional attention to detail with strong critical thinking, problem‑solving, and questioning skills.
• Ability to manage multiple priorities in a fast‑paced environment while maintaining accuracy and consistency.
• Self‑motivated with strong organizational and time‑management abilities

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Process and track utility bill payments to ensure timely and accurate handling.
• Initiate, monitor, and complete utility account transfer requests (electricity, water, gas, trash, etc.).
• Oversee and manage transfer requests from initiation to completion.
• Identify and escalate discrepancies in bills, charges, or service information.
• Manage and update tasks through Smartsheet, Jira, Excel, and Salesforce.
• Conduct audits of outstanding transfer tasks, ensuring accuracy and completeness.
• Archive completed transfers and maintain organized, compliant documentation.
• Respond promptly and accurately to inquiries and requests.
• Maintain exceptional communication and customer service with Extra Space departments and external partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees