WGL - Operations Clerk - Dispatch

AltaGas Ltd. • Springfield, VA

1d • $25

About The Position

Ready to be part of the team that keeps our operations moving? WGL is looking for an organized, fast‑thinking Operations Clerk – Dispatch to support field crews, handle critical information, and assist during emergencies. If you enjoy multitasking and being a key player behind the scenes, this is a great opportunity to grow your career in the utility industry.

Requirements

• High School Diploma/GED
• Twenty-four (24) months experience within and in the Operations area.
• Working knowledge of Microsoft Office products required.

Nice To Haves

• Familiarity with SAP, SMALLWORLD, WMIS, CTS, Web Portal, Web Extender/Application Extender tracking systems preferred.

Responsibilities

• Receive, code, process, verify and maintain accurate and complete records on work activities generated by customers, one-call center, other departments and field crews.
• Responsible for communicating with government jurisdictions, emergency services personnel, media representatives, field personnel and customer to provide information necessary to control emergency situations.
• Responsible for accuracy and completeness of various workload logs for compliance documentation, workload planning and internal/external notifications.
• Participates in the training of new Operations Dispatch employees as needed.
• Responsible for providing research for decision making during emergencies by utilizing CAD, Small World and other manual and computer-based record systems.
• Initiate, update CTS conditions and WMIS work requests.
• Initiate contact or responds to calls from customers, permit agencies, one-call center, contractors, excavators, and internal company sources regarding status of construction and maintenance activities.
• Initiate permit requests in Web Portal and D. C. WEPS.
• Initiate permit process for construction and maintenance activities for both company and contract work and tracks progress for control. Obtain verbal authorizations from various jurisdictions for emergency work activities and follow up with appropriate applications after the fact.
• Provide support to the Dispatch Specialist.
• Analyze leak orders originating from customers or System O&M field operations.
• Initiate and verify various work types that generate work requests.
• Responsible for timely phone call management.
• Create and dispatch orders in Click when necessary.
• Comply with company and department policies and demonstrate required behaviors as defined by the Operations Dispatch leadership team.
• Other duties as assigned.
• Shift Work: Required
• Use of Personal Vehicle: As Required

Benefits

• WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees