The Operations Claims Analyst will work closely with the Service and Operations management teams to identify and pursue opportunities for evaluating business processes and determine areas for improvements. The successful candidate will work with department staff by performing side-by-sides, monitoring department activities, evaluating systems, analyzing processes, and recommend how best to support and implement change. The candidate should develop and maintain industry knowledge about Warranty product, apply technical skills and abilities, implement strategies, and present complex information to various business leaders.