Operations Claims Analyst

American International Group • Louisville, KY

67d

About The Position

The Operations Claims Analyst will work closely with the Service and Operations management teams to identify and pursue opportunities for evaluating business processes and determine areas for improvements. The successful candidate will work with department staff by performing side-by-sides, monitoring department activities, evaluating systems, analyzing processes, and recommend how best to support and implement change. The candidate should develop and maintain industry knowledge about Warranty product, apply technical skills and abilities, implement strategies, and present complex information to various business leaders.

Requirements

• Strong working PC knowledge - Microsoft Word, Excel, SQL, Outlook, Power Point and Visio.
• Analytical Problem Solving - Able to apply systems thinking to generate solutions, focus on process rather than isolated events to identify root cause, and evaluate alternative solutions.
• Initiative - Able to prepare for problems and/or opportunities in advance and take action without supervision.
• Influence & Persuasion - Able to use tact when expressing ideas or opinions, present new ideas to management, and respond to objectives successfully.
• Leadership & Management Skills - Ability to exhibit a 'can-do' attitude approach and inspire associates to excel. Develop and manage performance.
• Metric Monitoring - Ability to develop, monitor and react to Key Performance Indicators and other business metrics.
• Flexibility: Able to perform in a fast paced environment and perform a wide variety of tasks and change focus quickly as internal and external demands change.
• Strong communication skills required.

Nice To Haves

• Bachelor's degree in business, Communications, Finance, or other related fields is preferred. Equivalent work experience will be considered.

Responsibilities

• Communicate and execute on initiatives in partnership with Service and Operations Leadership.
• Proactively identify process improvements.
• Maintain good working relationship with internal and external stakeholders.
• Proactively keep Service and Operations management and leadership aware of on-going projects.
• Make recommendations to bring about efficiency and change.
• Develop and implement procedural changes.
• Learn and evaluate complex systems.
• Learn, understand, and report on complex data.
• Perform additional duties and work on projects as assigned.

Benefits

• Comprehensive benefits package focused on health, wellbeing, and financial security.
• Professional development opportunities.

What This Job Offers

• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees