Operations Center Supervisor

Essential Utilities, Inc.

About The Position

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities. We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint. Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. Responsible for directing the Administrative Assistant group, monitoring performance and work load, interpreting and implementing policies and procedures and ensuring compliance with Company polices and PUC and Federal rules/regulations. Responsible for backing up 24/7 Emergency Dispatch Center as needed.

Requirements

Knowledge of company policies, practices and procedures, and PUC regulations.
Full understanding of PNG organizational structure, prcatices and interdepartmental communications.
Strong collaboration skills; effective, motivating leader; function with minimal supervision.
Excellent computer software skills (such as Word, Excel, graphic software, etc.) and other Microsoft programs.
Knowledge of SAP system.
Strong planning, writing, data analyst, and time management skills.
Detailed orientated, organized, able to prioritize assignments, analytical, able to use judgement to make decisions and solve complex, diverse and sensitive issues.
Minimum of 5 years experience in gas distribution/operations.
Minimum 2 years of leadership experience and/or supervisory role required.
Demonstrated ability to handle conflict effectively.
Demonstrated experience developing and implementing processes.
Demonstrated analysis and project coordination skills.
Valid drivers license and ability to drive all PNG vehicles.
While performing the duties of this job, the employee must be able to: 30-40% travel to work sites of PNG.
Perform sedentary work.
Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly lift, carry, push, pull or otherwise move objects, including the human body.
Operate a computer and other business machines including Blackberry in order to communicate to key PNG personnel during emergent and urgent situations.
See, hear, talk, communicate, stoop, stand walk, and perform tasks requiring manual dexterity.
Physical working conditions include exposure to noise.

Nice To Haves

Bachelor's degree preferred.
Demonstrated experience may be substituted for preferred degree.

Responsibilities

Oversee and coordinate all field administrative assistant functions within Operations.
Supervise employee productivity, including performance management.
Monitor work load and assignments of staff members as needed.
Provide direction and training to staff members as needed.
Resolve department issues and decisions affecting interdepartmental relationships.
Conduct coaching sessions as needed.
Track data, create and distribute reports as requires and requested.
Identifying bottlenecks and re routing work as appropriate.
Assist in developments, interpretation, and delivery of policies and procedures for department.
Request, collect, review and organize data and/or information and develop into reports for department use.
Investigate questionable areas on reports, received information, etc. and make administrative decisions.
Analyze and send daily reports to managements.
Serve as back up supervisor for 24/7 Emergency Dispatch Center.
Responsibilities include coordinating and monitoring staffing levels to maintain appropriate levels for emergency dispatch response; overseeing Dispatch operations to provide necessary emergency response in order to protect the public; maintaining consistent communications with staff; tracking data; and gathering and communicating details concerning major incidents to critical PNG personnel.
Other duties as assigned.