Operations Center/Flex Officer - Philadelphia

Ops Security Group • Philadelphia, PA

416d • $47,840 - $47,840

About The Position

The Operations Center/Flex Officer role at OPS Security Group involves filling emergency and unforeseen shifts during assigned hours. The flex officer will be trained to work in various capacities, including Front Desk, Armed & Unarmed Physical Security, and Event Security. This position requires excellent customer service skills, as the officer will handle inbound and outbound calls, respond to emergencies, and maintain a professional rapport with clients and co-workers.

Requirements

• High school diploma or GED
• Driver's License
• SORA Act 235 certification
• Excellent communication skills
• Time management skills
• 1 year experience in armed security recommended
• Ability to pass a drug screen
• Working knowledge of computers
• Ability to complete Certification Training as needed (SORA, Yellow Card, ACT 235)
• Proficient time management skills
• Reliable transportation
• Excellent de-escalation skills
• Ability to pass a comprehensive background investigation and urinalysis screening

Nice To Haves

• Experience in customer service
• Ability to work under stress/pressure

Responsibilities

• Delivering high-end customer service
• Responding to emergencies
• Deterring and preventing crime
• Answering calls professionally and responding to inquiries and complaints
• Identifying and escalating priority issues to Account Managers
• Completing daily logs and incident reports
• Completing call notes and reports
• Building and maintaining a professional rapport with clients, guests, and co-workers
• De-escalating conflicts
• Performing other related duties as assigned

Benefits

• Paid training
• Paid parental leave
• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED