Operations Business Support Analyst (Open to hiring at the Sr. Level)

Wellmark Blue Cross and Blue Shield-posted 9 months ago
Des Moines, IA
Insurance Carriers and Related Activities
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This is a non-IT role that is a part of Wellmark's Operations division. As a Business Support Analyst you will support systems/applications for multiple business areas; including analysis of low to moderate complexity system or process changes to provide business requirements for necessary modifications. Establish and execute test cases to identify defects and assess the quality of system solution deliveries. Coordinate and communicate with team members and stakeholders to improve and arrive at a positive member experience supporting Wellmark's strategies, as well as assist with coaching and mentoring of team members.

  • Support applications/systems within multiple business areas.
  • Analyze, define, and validate business requirements for necessary system modifications, enhancements, upgrades etc.
  • Analyze and troubleshoot system/application issues of low to moderate complexity.
  • Create incident tickets and facilitate and coordinate involvement across Operations and other support teams as necessary to ensure incident is resolved end to end.
  • Lead and coordinate testing efforts, including test scenario design.
  • Write and execute test cases, documenting traceability and findings ensuring accurate and timely outcomes.
  • Keep informed, support and adhere to regulations ensuring systems and processes are compliant with corporate policies, procedures, and legal requirements.
  • Consistently communicate and collaborate with team members, technology, and other stakeholders.
  • Coach, mentor and provide guidance to other Business Support team members.
  • Collaborate with Technical Writers and other stakeholders to confirm desk-level procedures and process/system documents are created/updated.
  • Ensure accurate tracking of all hours in reporting system(s) for all work efforts.
  • Other duties as assigned.
  • Associate's degree or equivalent work experience.
  • 2+ years of business analysis, systems, configurations, or related experience; OR 3+ years' health insurance operations experience.
  • Includes 2 years' proven subject matter expertise across multiple market segments, products, benefit plans, contract language, or insurance rules and regulations.
  • Ability to perform, document, and or guide others through a series of related steps and takes action to improve existing conditions and processes.
  • Ability to identify issues or inconsistencies; obtains relevant information, relates and compares data from different sources and identifies alternative solutions.
  • Proficient written and verbal communication skills with the ability to clearly and concisely communicate to team members and stakeholders.
  • Ability to facilitate conversations with varying audiences.
  • Ability to intellectually learn and grow through the mentoring of experienced Business Support Analysts.
  • Proactive self-starter with effective time management skills and the ability to independently organize and prioritize projects/initiatives or tasks.
  • Flexible and adaptable to change.
  • Analytical problem-solving skills and attention to detail; ability to identify and approach complex problems from different angles and apply technical knowledge to policies/procedures.
  • Proven efficiency in Microsoft Office Suite.
  • Understanding of health insurance claims concepts.
  • Understanding or experience in Agile/Product Methodology.
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