Operations Business Analyst
Blue Cross and Blue Shield Association•Baton Rouge, LA
306d
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About The Position
Serves as point person for process improvement and special projects for Benefits Administration. Responsible for investigating and analyzing the business needs of the Call Center to help identify business problems and propose solutions. Acts as a liaison between the Benefit Administration and IT divisions, as well as, internal and external customers to communicate and validate requirements for changes to policies, procedures, and system needs. Understands, recommends solutions and test applications. Maintains a record of all activities in a management tool to document progress towards achieving long term and short term departmental goals.
