Home Care - Operations Branch Manager

PurposeCare•Lawrence, IN

14h

About The Position

This role helps direct and drive operational success and growth within a branch, specifically in driving referrals, SOCs, hiring, and census growth. This role will work side by side with the Clinical Branch Manager to ensure growth and compliance objectives are met. All associated BOCs and Marketing Associates will directly report to this position.

Requirements

Bachelor's Degree Preferred
Familiar with Indiana Pathways Program, Prior Authorization Home Health, and Medicaid Waivers highly preferred
This professional will uphold the policies and procedures established by PurposeCare. They must also demonstrate excellent oral, written, and active listening skills
Ability to work independently, maintain confidentiality, and meet assigned deadlines
Demonstrate sound judgment and good decision-making skills
Uphold integrity and fair-mindedness consistent with company standards, practices, policies, and procedures
Ability to organize and prioritize work
Establish good working relationships both internally and externally
Ability to sit at a desk and listen effectively for long periods
Ability to present a professional appearance and demeanor
Ability to use office equipment
Proficient computer skills, specifically with Microsoft Office Suite (Excel, Outlook, Teams, etc.) and Power BI

Responsibilities

Interprets and uses operational indicators (eOPI) to detect and drive operational successes (census, SOCs, hires, etc.) within the branch
Directly oversees and manages the branch's Marketing Associates with consulting support from the Marketing Director
Tracks Marketing Associates against Referral and SOCs weekly/monthly goals and ensures they are meeting goals ongoing
Pulls data on referrals and SOCs and reports to Marketing Director weekly
Assists Marketing Director with confirmation of Marketing Associate bonuses
Pulls in Marketing Director as needed to provide additional job specific training and coaching, as OperationsBranch Manager sees appropriate, to improve overall performance
Helps drive urgency and referral conversion through the sales pipeline by auditing and providing feedback via Salesforce for both Marketing Associates and Intake Manager
Reviews and audits Meet and Greet Referral Forms in AlayaCare to ensure the form is detailed and complete and provide feedback to Marketing Associates for improvement
At times, This role could require shadowing Marketing Associates in the field, to ensure strong referral flow and ongoing Marketing Associate success
Oversees and manages the branch's BOC role(s)
Helping ensure best practices/policies are being followed and adhered to by BOC group when recruiting, hiring, and onboarding
Tracks BOCs against hiring weekly/monthly goals and needs list to ensure they are meeting goals ongoing
Assists with completing audits of personnel files as it relates to skills compliance
Oversees the Visit Verification portion of the BOC role and helps maintain compliance EVV (Indy Main Only- EVV employees report directly to Operations Branch Manager)
Runs daily Morning Meetings and assigns out and tracks follow-up for each department and ensures it is completed promptly
Attends and provides feedback and push in branch meetings to help drive operational growth weekly
Responsible for orientation of new organization personnel directly or by delegation to another staff member(s)
Hires, evaluates and terminates branch personnel within BOC and Marketing Roles in assistance with (if needed) Operations Manager and Marketing Director
Acts as backup to schedule starts of care (SOCs) in the absence of the Clinical Branch Manager
Share office coverage duties between Clinical Branch Manager, BOCs, and self (usually 1-2 days a week)
Completes caregiver progressive discipline as it relates to attendance and EVV compliance