Operations Associate

Loyola Marymount University • Westchester, CA

191d • $66,600 - $86,600

About The Position

The Operations Associate will support the Director of Operations (DOO) in managing the daily operations within the School of Film & Television. This role is essential in facilitating communication and collaboration across departments, streamlining workflows, and ensuring effective resource management. The Operations Associate will contribute to the overall productivity and success of SFTV by assisting in areas related to administrative and operational processes including budget and purchasing, building access, facilities and space management, technology, onboarding and training, and general project management.

Requirements

• Typically a bachelor's degree in Business Administration, Operations Management, or related field or equivalent experience.
• Minimum of 5 years of experience in operations and/or facilities coordination, or technical role. Preferably in university setting.
• High level of proficiency in office software applications (e.g., Microsoft Office Suite, Teams, Zoom etc.) and ability to learn and adapt to internal systems quickly.
• Demonstrated knowledge of basic budget principles, processes, and systems; experience with Workday strongly preferred.
• Understanding of and ability to follow organizational structure and defined processes.
• Excellent organizational and decision-making abilities with meticulous attention to detail and consistent follow-through.
• Ability to prioritize and manage multiple projects simultaneously with accuracy and efficiency.
• Strong interpersonal communication skills and ability to interact professionally with faculty, staff, and university leadership.
• Experience in a university setting desirable.
• Excellent written and verbal communication skills.
• Commitment to supporting a diverse and inclusive work environment.
• Proven ability to exercise a high level of discretion, handling confidential matters with sound judgment.
• High degree of emotional intelligence.
• Proven ability to work calmly and efficiently in a high-pace, high-volume environment.
• Ability to work independently, collaboratively, and follow direction.
• Proven track record in managing staff effectively.

Responsibilities

• Assist the DOO in overseeing various operational and administrative functions and as directed by the Dean.
• Maintain day-to-day operational systems and processes.
• Encourage and model cross-collaboration efforts with internal SFTV staff departments to streamline processes.
• Collaborate closely with SFTV staff departments including but not limited to the Dean's Office, Events, Industry Relations, Marcomm, Faculty Services, Student Services, Scheduling, and Production staff.
• Act as a liaison between the DOO and SFTV staff, fostering open communication and collaboration.
• Prepare reports for the DOO, highlighting key insights and recommendations.
• Create and maintain Year-at-a-Glance SFTV operations calendar that captures relevant deadlines, events, compliance requirements, projects, and submissions.
• Assist with creation of project timelines, checklists, agendas and take meeting minutes as needed.
• Train and supervise future administrative assistant or similar role, in addition to hiring, onboarding and supervision of student-workers.
• Create and maintain a centralized library of documents, guides, org charts, policies, and manuals to reflect internal SFTV processes, procedures and workflows.
• Maintain accuracy and attention to detail through various drafts and iterations.
• Manage SFTV faculty and staff directories.
• Prepare reports, presentations, and templates in alignment with university and SFTV branding guidelines, ensuring consistency and clarity.
• Onboard and train new staff members on centralized workflows and processes.
• Maintain a strong commitment to routing inquiries, requests, and communications through appropriate channels, aligned with internal reporting structures and approval processes.
• Manage and process daily and semester-based building access requests.
• Manage and maintain the SFTV room and amenities list which includes all spaces assigned to SFTV.
• Collaborate closely with DPS and FM personnel to troubleshoot and resolve access related concerns.
• Submit batch requests prior to the start of each semester and summer sessions, ensuring appropriate access across SFTV faculty, staff and students.
• Submit requests to adjust building schedules as needed for theaters, classrooms, labs and specialized spaces across both campuses.
• Collaborate closely with the ITS department to resolve staff related issues.
• Serve as the RMP Coordinator for SFTV.
• Track and support ITS project case requests.
• Conduct inventory of assets including but not limited to computers, laptops, printers, copiers, office and classroom furniture.
• Assist with Academic Equipment Requests process including meeting invites, agenda, minutes, information gathering, and submission.
• Collaborate closely with university Facilities Management to resolve general tickets, maintenance, and repairs.
• Maintain a log of SFTV facilities requests, flagging recurring or outstanding issues.
• Assist in the scheduling and maintenance of SFTV-controlled spaces across both campuses.
• Provide support related to capital projects as directed by the Director of Operations.
• Serve as a central point-of-contact for various staff needs, resolve and routing daily inquiries and requests.
• Assist in the onboarding and off-boarding processes for SFTV staff.
• Maintain knowledge of finance and budget related functions and processes within Workday.
• Support and assist staff with troubleshooting and processing of invoices, requisitions, purchase orders, expense reports, reimbursements and/or reconciliation of university issued p-cards via Workday.
• Assist with special projects and perform other duties as assigned by the DOO to support the mission and goals of SFTV.

Benefits

• Salary range $66,600.00 - $86,600.00 Salary commensurate with education and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees