Operations Associate

International Institute for the Brain  • Brooklyn, NY

295d

About The Position

We are seeking a motivated Operations Support Specialist to join our team and play a crucial role in supporting our staff, visitors, and the overall operational excellence of our program. This role demands a unique blend of operational prowess, technical savviness, and exceptional interpersonal skills. As the Operations Associate, positioned at our front desk, you will be tasked with providing a warm welcome and expert assistance to our staff, students, and visitors.

Requirements

• Bachelor's degree in business, economics, marketing, communications or related field
• Excellent written and verbal communication and interpersonal skills, with an ability to interact positively with staff, students, and visitors.
• Proficient IT Skills with an understanding of troubleshooting technology related issues
• Strong technical skills and familiarity with computer systems, hardware, software, and networking.
• Ability to analyze complex problems and develop creative solutions.
• Strong familiarity with Microsoft Office and Adobe software platforms.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Problem-solving mindset with attention to detail.
• Commitment to the values and mission of iBRAIN and the desire to contribute to an inclusive and supportive learning environment.
• Ability to work independently with appropriate supervision.
• Demonstrated ability to take a leadership role in project coordination.
• MUST HAVE A SENSE OF HUMOR

Responsibilities

• Provide program support to senior leadership assisting in the coordination of onsite activities and functions.
• Act as a liaison between departments, ensuring smooth lines of communication when necessary.
• Support the development and execution of Standard Operating Procedures (SOPs) ensuring protocols are met.
• Generate and compile reports for tracking of relevant data to support c-suite decision making.
• Support the operations department with inventory management and procurement of supplies.
• Assist staff, students, and any incoming visitors in a friendly and professional manner.
• Troubleshoot IT and Facilities related issues as they arise.
• Provide and present statistical analysis to the Management Team.
• Perform administrative duties including, but not limited to, data entry, filing, and managing records to support the efficient operation of our program.
• Ad hoc duties and tasks as assigned by Operations leadership.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees