Operations Associate

Roca, Inc•Baltimore, MD

4d•Hybrid

About The Position

Join a team that is passionate about building the capacity of others to tackle gun violence through proven interventions and strategies. This is a full-time hybrid position based out of Roca’s Baltimore office. Founded in 2019, the Roca Impact Institute, a program of Roca, Inc., equips public and private institutions and individuals working at the center of urban violence with tools and strategies to address trauma, reduce violence, and improve outcomes for young people. We do this by working with agencies that have significant impact on the young people most likely to shoot or be shot, providing: Training in trauma-informed interventions to build new knowledge, skills, and practices. Facilitating the design and implementation of focused, coordinated approaches to supporting agency and systems change. Coaching to build staff capacity to implement, adapt and sustain programming over time. Roca is an internationally recognized community violence intervention organization that has been moving the needle on urban violence for more than three decades. In recent years in Massachusetts, 4 of 5 young men who came to Roca with a violent record stopped engaging in violence, and 95% of young men who completed two years with Roca were not re-incarcerated. Position Overview: The Operations Associate provides high quality day-to-day administrative and logistics support for client work delivered by the Roca Impact Institute. We are looking for an organized and self-directed individual with demonstrated experience coordinating training and travel logistics and completing administrative duties with accuracy and follow-through. The ideal candidate for this position has outstanding attention to detail, can manage a running task list, can effectively prioritize to meet deadlines, and is a proactive problem solver.

Requirements

Outstanding attention to quality, accuracy, timeliness, and detail
2+ years of operational/administrative work experience
Fluency using standard hybrid work technology (Zoom, Outlook, Word, Excel, PowerPoint) and comfort learning and navigating new technologies
Strong oral and written communication skills
Demonstrated ability to work collaboratively with a variety of stakeholders and partner agencies
Ability to travel within the Baltimore area and transport 25 lb boxes for shipping
Valid state issued driver’s license

Responsibilities

Execute detailed and accurate logistics for in-person client engagements including: booking staff travel, reserving space, ordering catering, shipping training materials, creating calendar invites, and communicating logistical details with clarity.
Serve as a key logistical point of contact for RII clients and training participants, responding with efficient, timely and complete follow-through on requests.
Provide administrative support to RII team members including: completing expense reports, scheduling meetings, compiling travel itineraries, organizing files, editing documents and presentations.
Use Survey Monkey to set up and manage training pre- and post-survey collection.
Conduct basic management and analysis of survey data in Excel.
Use Canva to create certificates, flyers, and marketing materials.
Manage the setup, delivery, and tracking of text message reminders to training participants.
Maintain contact lists of all RII training participants and client leads.
Maintain clear and thorough documentation of client work and tasks completed.
Maintain inventory in Baltimore office of training and Institute supplies and ship supplies for all training engagements.
Support the Director of Operations with other internal and client-facing tasks as assigned.