Operations Associate

Milestone Equipment Holdings LLC•Houston, TX

About The Position

Milestone Equipment Holdings is one of the nation’s largest and fastest-growing transportation equipment leasing and rental providers with over 70,000 trailers and containers in our nationwide network. The Operations Associate position is responsible for all administrative/service functions that contribute to Milestone’s success in servicing our customers. This position includes but is not limited to, administration and coordination of rental reservations, trailer inspections, maintenance and repairs, inventory control, safety and customer account management. This position has regular interaction with all departments and levels of leadership within the organization (Highway, Intermodal, Corporate) as well as vendors and customers doing, or seeking to do business with the company.

Requirements

Minimum of 2 years carrier transportation industry experience preferred.
Proficiency with computer, including Microsoft Word, Excel, Outlook and PowerPoint required.
Strong written and verbal communication required.
Must be authorized to work in the United States.
Strong organizational skills, detail oriented and ability to multi-task required.
Regular, predictable, full attendance is an essential function of the job.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages.
Ability to apply concepts such as fractions, ratios, percentages and proportions to practical situations.
Flexible and adaptable to the changing work flow and needs of the business.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Perform activities to support day-to-day branch operations, including equipment inventory, fleet maintenance, and logistic coordination.
Conduct inbound and outbound inspections to accurately record conditions and process necessary paperwork according to standard operation procedures.
Communicate with vendors for repairs needed and ensure work is completed; maintain minimal down time on trailers.
Set up new vendors, issue purchase orders and prepare invoices accurately and according to Milestone’s standard operating procedures with minimal corrections.
Handle inbound and outbound customer calls; resolve and/or redirect customers as necessary; follow up on completion.
Communicate and negotiate with customers on damage and re-billable charges; record rebills in the system for billing.
Communicate with the Branch Manager and Regional VP for assistance, special issues, or problems that may arise.
Generate purchase orders and process vendor repair invoices.
Daily administrative paperwork and filing along with answering phones, responding to emails and assisting customers.
Occasional after hours and/or weekend hours may be required.
Support other departments/branches as needed.