Business Support, Data Center Operations
About The Position
As an Operations Associate at JLL, you will support key business operations with a focus on financial analysis, strategic planning, governance, people development, communication, and digital support. Working closely with the PDS Midwest and Heartlands variable market teams, you'll drive operational excellence and business growth through comprehensive support across multiple business functions. This role combines analytical capabilities with strategic thinking, requiring you to manage diverse responsibilities from P&L reporting to culture building while leveraging technology to enhance market performance and team effectiveness.
Requirements
- Computer skills and extensive knowledge of Microsoft products (Excel, Word, PowerPoint, OneNote, SharePoint)
- Knowledge of operation of standard office equipment
- Knowledge of clerical and administrative procedures including virtual filing and record keeping
- Knowledge of principles and practices of basic office management
- Strong communication skills - written and verbal
- Planning and organizing abilities with strong prioritization skills
- Problem assessment and problem-solving capabilities
- Information gathering and monitoring skills with attention to detail and accuracy
Nice To Haves
- Bachelor's degree
- Experience with Salesforce and Certinia platforms
- Experience in financial analysis and P&L reporting
- Background in strategic planning and business development support
- Knowledge of commercial real estate operations
- Experience with employee engagement and culture initiatives
- Understanding of governance and compliance processes
Responsibilities
- Conduct P&L reporting and analysis to support business decision-making and perform pipeline analysis to track development
- Support market growth strategy planning and implementation initiatives using competitive intelligence
- Provide commercial governance support to ensure regulatory compliance and coordinate internal market quarterly business reviews
- Support culture and team building event planning while driving employee recognition and Going Beyond initiatives
- Develop and manage market newsletter content and support town hall meeting content development
- Drive technology adoption initiatives, gather user feedback, and triage technology troubleshooting
- Conduct Salesforce opportunity meetings and reporting analysis with Certinia milestone updates
- Monitor and analyze resource utilization while supporting account and national service growth opportunities
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
