Operations Associate, Part Time - Chestnut Hill

Reformation • Brookline, MA

6h • Onsite

About The Position

Since 2009, Reformation has been on a mission to bring sustainable fashion to everyone, earning recognition as one of Fast Company’s Brands That Matter and a Best Carbon Footprint award winner. The company aims to be Climate Positive by 2025 and Circular by 2030, striving to advance the entire industry. Reformation is a global brand with over 50 stores and its own sustainable factory in LA, innovating across categories like accessories, swimwear, and sleepwear. The company is mission-based, investing in an inclusive culture to foster innovation, growth, and belonging.

As an Operations Associate, your primary role will be to support daily store operations, standardize in-store processes, assist with merchandising, and maintain a clean and organized store environment. You will contribute to achieving store goals, including inventory control, while ensuring a positive shopping experience for customers.

Requirements

• 1+ years relevant experience in a fastpaced, creative service environment.
• Familiarity with the user functionality of desktop, mobile, tablet and digital technologies.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with the self-motivation for your work and career.

Responsibilities

• Support the operational efforts required to achieve store goals.
• Maintain seamless store operational procedures.
• Consistently use and understand processes and procedures to track in store inventory accurately.
• Track, receive and process all inbound inventory shipments.
• Complete inventory related tasks as necessary with an elevated attention to detail, including inbound and outbound store transfers, shipment, and omni channel order processing.
• Complete shipment processing - receiving, hanging, steaming, tagging (when applicable) and organizing in the back of house.
• Support the process of completing markdowns when applicable.
• Submit facilities tickets to ensure maintenance, presentation and organization.
• Organize store supplies.
• Ensure the back of house reflects the brand and concept standards at all times.
• Prepare and deliver all customer fitting rooms quickly and accurately.
• Prepare and support all customer purchases in alignment with brand standards, preparing, folding and bagging products.
• Replenish the sales floor when products are sold to ensure visual presentations and inventory levels meet brand standards at all times.
• Support execution of visual merchandising tasks as new products are received, including adjusting visual merchandising when products are sold out or sold through.
• Execute visual displays and mannequins when directed.
• Receive extraordinary customer experience feedback and scoring on service evaluation.
• Contribute to Loss Prevention in all areas of the business.
• Uphold time and attendance policy.
• Bring an ambitious and passionate attitude to work daily.
• Help ensure that the store environment is inspiring and our product is easily accessible.
• Understand the core values and culture of Reformation and reflect these in all efforts.
• Maintain and uphold a professional, healthy, and productive work environment.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits.
• Competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned funds.
• Access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• Donations to community efforts on a yearly basis.
• Clothing discount.
• Culture events (like annual Ref Values week and Volunteer Time Off).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees