Operations Associate

PURPOSE DIGNITY ACTION • Seattle, WA

22d • Onsite

About The Position

The Operations Associate supports the Director of Operations to ensure operations provide high-level resources, leadership, development, and staff training. This position reports to the PDA Director of Operations to ensure we are providing quality person-centered support organization wide.

Requirements

• Experience working independently on administrative projects
• 2 or more years of experience working in operations and administration that provides case management and/or outreach for residential services in a social services/human services program
• Demonstrated knowledge of program management tools, and ability to work effectively managing multiple priorities
• Strong analytical skills and aptitude for detail
• Ability to exercise independent judgment, apply strong problem-solving and critical thinking skills, and manage competing priorities using effective organizational strategies
• Ability to converse and listen to people in various settings
• Ability to use a computer/laptop as well as other standard office equipment
• Frequently required to stand, walk, use fingers, hands, and arms
• Ability to occasionally push, pull, lift, and/or carry supplies up to 25 pounds
• Work takes place in a social services environment where long periods of sitting, working on a computer, walking to various sites, and meeting outside the site, walking up and down stairs will be required
• Travel to sites and meetings around the county is necessary
• Ability to work in an environment where there may be animals present

Nice To Haves

• Lived experience with criminal legal systems, including jails, law enforcement, and courts, as well as being unhoused
• Experience in work related to residential programs, outreach programs, or in an institutional setting
• Experience with services that are provided from a harm reduction perspective to individuals experiencing behavioral health disabilities
• Experience working with a multicultural workforce with a variety of lived, professional, and academic experiences
• Over five years of program operations experience in the human services field

Responsibilities

• Supports the work of the PDA Director of Operations and other members of the CoLEAD and PDA leadership team, focused on internal operations, special initiatives, program project management, and program personnel support.
• Support the PDA Director of Operations in coordinating new employee onboarding communications with PDA leadership, Co-Executive Directors, CoLEAD leadership, and operational and finance staff.
• Work closely with the CoLEAD Program Director, CoLEAD Manager, and CoLEAD Supervisors to provide program oversight, integrity, and person-centered care for all CoLEAD participants
• Provide a consistent and regular on-site operations presence at sites with program staff
• Coordinate with program leadership, project managers, staff, and program subcontractors including
• Liaison with the We Deliver Care (WDC) Safety Team for program and training needs
• Liaison with ReblX, including working with the ReblX Operations Team to support check-in meetings and facilities management
• Oversee program operations and logistics including
• Resolve operational issues submitted through our centralized operations ticketing system
• Order program and harm reduction supplies, maintain proper inventory through our inventory system, and keep track of distribution.
• Maintain the ORCA card distribution system for our participants
• Distribute and track all gift cards for programs
• Track all staff receipts, working with supervisors to make sure documentation is sent to operations promptly.
• Liaison with other PDA workgroups to ensure coordination, including Finance and Accounting, Benefits, and Payroll
• Other duties as assigned
• Ensure that CoLEAD complies with requirements for workplace health and safety. Communicate and train with staff to identify and report safety issues to reduce or eliminate workplace hazards
• Coordinate with Director of Operations, CoLEAD Program Director, Facilities Management, hired security, and other CoLEAD staff to coordinate move-in and move-out of Temporary Lodging sites
• Work with the Director of Operations to coordinate cross-functional disaster preparedness teams to ensure that CoLEAD has a plan in place for emergencies, including the supplies needed, at every site
• Assist the Director of Operations in overseeing all stages of new site openings
• Oversee room turnover and room occupancy status and assist with room audits at sites as necessary to ensure the room tracker and ExtendedReach are up to date and accurate.
• Coordinate with the CoLEAD Manager to ensure that temporary lodging sites have operational support
• Coordinate transportation and logistics to ensure timely operations and deliveries to all temporary shelter locations
• Oversee food services, including centralizing food ordering and inventory system, as well as distribution of food to all sites
• Submit and monitor all maintenance tickets through MaintainX submitted at each site, updating the Director of Operations as needed.
• Other duties and responsibilities as assigned.
• May be deployed to support PDA staff and operations team members at any of the organization's sites
• Other duties and responsibilities as assigned

Benefits

• 401 (k) match of up to 4% of salary, beginning after six months of employment
• Annual, 2% of salary, profit sharing contribution to 401k, provided in most years
• Generous medical and dental benefits for employees and family members
• Flexible Spending Agreement for both medical and dependent care needs
• 15 days vacation per year, increasing annually up to 20 days vacation per year, after 5 years.
• 12 personal/sick days annually
• Monthly $50 employer cell phone contribution if required by position

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed