Operations Associate

Lyft • Phoenix, AZ

4h • Onsite

About The Position

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive, a subsidiary of Lyft, provides vehicle access to Lyft drivers through a flexible car rental subscription program. They are looking for a motivated and organized Operations Associate to join their Phoenix team full-time. Reporting into the Operations Lead, this role involves providing quality in-person experiences by serving customers at local Flexdrive facilities, managing the Express Drive Program's end-to-end rental process, and preparing drivers for the road. The ideal candidate loves working with people, has a passion for operations, and is excited about helping Lyft drivers contribute to the ride-sharing movement.

Requirements

• 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
• Familiarity with the Phoenix area
• Impeccable customer service and problem-solving skills
• Excellent, clear verbal and written communication skills
• Patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
• Team Player Mentality
• A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

Nice To Haves

• Love ride-sharing so much that you're a Lyft driver too!
• Proficiency in other languages

Responsibilities

• Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
• Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
• Manages vehicle lot organization, vehicle transportation, and other daily rental operations
• Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
• Builds trust and works effectively with others to achieve results and team goals
• Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand
• Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees