Operations Associate - Chicago

Blueground•Chicago, IL

2d•$42,500 - $50,000

About The Position

At Blueground, we believe that when your base is reliable, the world opens up. That’s why we’re building the world’s leading platform for living. Every year, 350 million people move between cities—yet today’s housing options haven’t caught up with the needs of this modern, mobile generation. Blueground was built to change that. With 40,000+ homes across the globe, available for stays from a few days to a year or more, we’re just getting started. We’re on an exponential growth path to redefine living and create an entirely new category. Our edge? Powerful proprietary tech, operational excellence, and a team that executes with speed and discipline. Our culture is grounded in five principles: Guests First – Every decision starts with their experience. Move Fast – We value speed, momentum, and action. Dive In – The magic is always in the details, and we go deep. Embrace Change – Change isn’t a disruption; it’s how we grow. Keep It Honest – Transparency accelerates progress—and strengthens relationships. If you’re ready to do the best work of your life and help reshape how the world lives, we’d love to meet you. We’re looking for a detail-oriented Field Operations Associate to join our Washington D.C. team. In this hands-on role, you'll be the heartbeat of our operations—prepping properties, solving in-field issues, and ensuring our apartments are always guest-ready. From conducting move-in inspections to troubleshooting WiFi or assembling furniture, you’ll be instrumental in maintaining Blueground’s high standards and delivering a seamless experience for every guest.

Requirements

Problem-solver with the ability to stay calm, flexible, and efficient in a fast-paced environment
Comfortable performing basic handyman tasks (e.g., furniture assembly, minor repairs, lockbox installation, etc.)
Strong organizational skills with attention to detail
Ability to lift and move items over 30 lbs regularly
Tech-savvy and confident with tools like Slack, G Suite, and mobile task apps
Driver’s license and access to a reliable vehicle (mileage reimbursed)
Positive, upbeat, and team-oriented personality
Availability to work SAT/SUN/MON
Valid driver’s license
Ability to drive a company van-sized vehicle
Access to a reliable vehicle (DC/SEA/LA/SF/SAN) with mileage reimbursement

Responsibilities

Unit Preparation & Upkeep: Work closely with Operations Managers to get apartments fully furnished, stocked, and ready for move-in—handling everything from small fixes to last-minute prep.
On-the-Ground Support: Serve as Blueground’s boots on the ground, resolving issues such as guest lockouts, cosmetic repairs, and WiFi or tech troubleshooting quickly and effectively.
Inspections & Quality Checks: Perform pre-check-in and post-check-out inspections using a mobile checklist to ensure every home meets our quality standards.
Walkthroughs & Quality Assurance: Conduct detailed property walkthroughs to ensure furnishing, décor, and presentation are on-brand and flawless.
Ad Hoc Projects: Support various local ops initiatives, such as key inventory management, organizing storage units, and capturing check-in videos for guest use.
Team Coordination: Act as the on-the-ground liaison between the field, operations leadership, and the Customer Experience team—keeping communication tight and response time fast.

Benefits

Competitive Compensation (Salary Range: $42500 - $50000 + 15% annual performance bonus)
Device stipend
Flexible PTO
Cigna Healthcare (Medical, Dental, Vision)
401k retirement plan
Paid maternity/parental leave benefits for new parents
Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!

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