Operations Associate
About The Position
We’re looking for a highly organized and detail-oriented Operations Associate to join our Operations team. You’ll play an important role in supporting the day-to-day execution of our B2C business — helping ensure orders are processed accurately and delivered on time. This role is ideal for someone looking to build and deepen foundational operations experience in a fast-growing e-commerce environment. You’ll gain exposure across order management, third-party marketplaces, fulfillment workflows, inventory processes, and post-purchase operations — developing the habits and judgment that drive operational excellence at scale.
Requirements
- Is eager to learn and open to feedback
- Takes pride in accuracy and follows through consistently
- Pays close attention to detail and notices discrepancies
- Is comfortable asking questions and seeking support when needed
- Approaches problems with curiosity and persistence
- Communicates clearly and collaborates well across teams
- Manages recurring deadlines with strong organization
Nice To Haves
- 1+ year of experience in operations, supply chain, retail, or e-commerce
- Experience working in an ERP system
- Intermediate Excel skills (formulas, pivots, data cleanup)
- Exposure to WMS or OMS systems is a plus
Responsibilities
- Monitor daily order flow across third-party sales channels and fulfillment partners
- Update and reconcile order data in our ERP system, identifying and correcting discrepancies
- Investigate shipment delays, backorders, and address validation issues — escalating when appropriate
- Support weekly 3PL calls by tracking order accuracy and follow-up items
- Partner with Customer Experience to help resolve post-purchase issues
- Track recurring order or return themes and share observations with your manager
- Assist in maintaining accurate inventory reporting and documentation
- Support process documentation and operational improvement efforts
Benefits
- Up to 100% medical, dental, and vision coverage (employee-only)
- Fertility & family-building support (up to $20,000 lifetime)
- 401(k) with a 4% company match
- 16 weeks fully paid parental leave
- 20 vacation days (25 after 5 years) plus year-round Summer Fridays
- Hybrid work schedule with two core in-office days (Tues–Thurs)
- Remote Thanksgiving week and remote last week of December
- Up to four additional remote weeks per year with approval
- 40% employee discount plus seasonal product allowance
- One Medical, Talkspace, and $1,000 per year via Joon for wellness
- One-month paid sabbatical at five years
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
