Operations Associate

Maersk•Colton, CA

7d•$22 - $24

About The Position

About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive. Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models. JOB SUMMARY: The Operations Support is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station KPI’s.

Requirements

Multi-tasking while maintaining precise attention to detail
Excellent verbal and written communication skills
Must be able to type 35+ words per minute
Must be able to work in demanding, high-volume environment, particularly with email and calls
Precise attention to detail
Proficient in Microsoft products Excel, Word Ect
Must be tech savvy
High school diploma or equivalent is required

Responsibilities

Tracking and tracing outbound shipments
Inspecting outbound freight
Contracting new carriers as needed and assigning carriers and providing load tenders
Communicating freight status and any problems to other stations and customers, and updating the system
Provide customer service
Run reports
Able to work overtime and weekend on call rotations.
Data entry of shipments into transportation management system
Domestic air and ground routing (including Canada)
Contract new carriers
Negotiate Freight Rates
Develop collaborative carrier relationships
Assigning carriers and providing load tenders
Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers